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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...

How do I restore my phone to its factory settings?

The settings for any phone are predetermined by the manufacturer to ensure optimal performance, compliance with national regulations (copyright...

Frequently topics on Community Hub

How to get detailed usage for data?

Hi All, just ran into an issue where i see on Sept 28th, i blew through roughly 4 GB of data in a single day. I was at home that day and on Wi-Fi so t...

2

Why is my data not working..and yet it says I have already used 1GB?

Signed up. Received my phone. Put in eSIM. Set up new phone..transfered from old phone. Phone is working but no data yet being dinged for used data. W...

4

Can i use my galaxy a20 on fizz network? I see no option to make it volte compatible in my settings

I have yet to switch to fizz from my old provider & need to make sure i can use my phone if i do

7

Notification show in French even though settings and browser set to English

Today just seems to be that kind of day for me.. Here's another question / concern i have which i haven't posted about in a while but i wanted to addr...

12

Net work set up on new account

I switched carriers to Fizz yesterday and got a message about 2 texts I would receive to set up FIZZ network access. The instructions I got to get to...

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