Your phone shuts down by itself or reboots in a loop
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Make sure the power button doesn’t remain pressed
If your phone’s power button remains pressed, it could shut down your phone, or be the reason it reboots in a loop.
The issue could be caused by a protective case (or any other equipment of that nature) that applies pressure on the button without your knowledge.
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Charge your battery completely
When the phone cannot store enough charge, it could reboot in a loop or shut down.
Check that this is not an issue with a damaged electric cable. Test with another cable to make sure.
You can also test the charge by removing the power supply block, and connecting the USB end (Type A) into a compatible device.
Check that the cable works well by trying to charge another phone if you have one.
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Restore your phone to its factory settings
IMPORTANT: Save all media, contacts, apps and text messages that are archived and want to keep before proceeding.
Some of your phone’s parameters will need to be reconfigured after: mobile data blocking, NPA, Wi-Fi settings, Bluetooth function etc.The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:
Android: Applications → Settings → General management → Reset → Reset settings → Click on Reset settings
iPhone: Settings → General → Reset → Erase all content and settings
Check whether the issue is still there before configuring and personalizing your phone, or installing apps.
Perhaps you’re due for a new phone?
If your phone is a little outdated, refreshing it may be a more affordable solution than you think. We have phones, new or Preloved, to fit every budget.