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Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may...

What if I’m unable to transfer my phone number?

If we’re unable to transfer your old phone number (and you are still subscribed to your previous mobile provider) your subscription with this provider...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan. Your phone purchase...

When will my Fizz package be delivered?

The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...

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