FAQs

FAQ

What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone ca
Installing network settings (Android), 1, By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations
Resend the network parameters (APN) to your phone (Android), 2, Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notification
Manually installing network settings (Android), 3, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/qbfOqL6Li3M.jpg?itok=gPGjZBFi","video_url":"http
Installing network settings (iPhone), 4, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/s0KuUYpjfa8.jpg?itok=3X0Ix8FW","video_url":"http
FAQ

The ABC's of mobile plans

Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details th
Coverage, 1, Consult the interactive map   Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services.
Text messages, 2, Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not.  Premium te
Calls, 3, You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your walle
Mobile data, 4, The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add f
Voicemail, 5, The calls received on your voicemail are not billable whether you are in or out of your coverage area.  Once voicemail is activated on your pl
FAQ

How does my voicemail work?

  If it is not listened to, a new voice message will be kept for 21 days (calculated from the date it was received).   Once listen
To listen to a message, 2,   Press and hold the '' 1 '' key on your phone's keypad or dial our server number: 1-514-647-0999. Once you authenticated yourself, press '
While listening to a message, 3,   Fast play (+10 seconds): Press 3   Rewind (-10 seconds): Press 1   Going to the end of the message: Press 3-3 (so the k
To delete a message, 4, Once a message has been heard, press '' 7 '' to delete it. If you'd like to delete the message without listening to all of it, press '' 7-7 ''.
To save a message, 5,   Once a message has been heard, press '' 9 '' to save it. Unheard messages remain available for 21 days. Once you save a message, it'll
To change your access code (PIN), 6, Modifiy your access code (PIN) to access your voicemail online, directly from your Fizz account. (Under: My plans > Manage my plan > Advanced