Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

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Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...

Frequently topics on Community Hub

Hello there! I am a new Fizz Mobile member.

Hello there! I am a new Fizz Mobile member and I just wanted to intreoduce myself. I am excited to try Fizz Mobile. Cheers!!...

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I just joined Fizz Mobile yesterday. Porting my number from Telus went very smooth and 3 hours late

I just joined Fizz Mobile yesterday. Porting my number from Telus went very smooth and 3 hours later my iPhone was ready on Fizz network. My wife and...

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Internet & mobile

What does it cost to have the top speed for internet and for mobile 50G ?

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Out of mobile data! Please gift me some!

Here is my code : 9YCCT Could you please send me some data? I’m running out of mobile data. Thanks in advance.

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Some mobile companies charge extra for using a mobile hotspot!

My father was with a different mobile company for 1-2 months before switching to Fizz. And as crazy as it sounds, he was not able to share his data wi...

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