Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...

Frequently topics on Community Hub

How to access to the 19$ mobile plan with 1gb ?

I have seen the mobile plan at 19$ with call canada minute unlimited, text unlimited, voice mail AND 1GB. But when I logged in to make change to that ...

10

Mobile data usage page showing wrong amount left? (i.e. wrong units MB vs GB)

Is this a common issue that others encounter? I've only been using the service for a week and had a mini panic-attack when I saw the mobile data usag...

2

Hi everyone, I'm almost out of mobile data.

If you could send me as much mobile data as possible it would really help me. My code is XXQTN thank you for your help

1

Easy manual switching mobile network

Does anyone know of an android app to manually select the mobile network? Automatic switching isn't working when I have a weak/unusable Fizz signal an...

5

1

tv for mobile plans

Is there any plan to offer tv to people with a mobile plan? Seems like this would be an easy way to go country-wide.

3

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