Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

It is possible to transfer your phone number to your new Fizz plan, but first and foremost DO NOT CANCEL YOUR CURRENT CONTRACT. Only active numbers...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan. Your phone purchase...

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For...

When will my Fizz package be delivered?

The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...

Frequently topics on Community Hub

Mobile plans

What is the cheapest mobile plan you have?...

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prime de référence mobile

Est-il possible d’appliquer la prime de référence mobile sur une facture de forfait internet?Merci de votre aide!...

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Mobile internet - Mexico

My 250 Mo mobile data roaming still not working. I'm on AT&T network, roaming mobile data enabled on my phone settings. I got connected only once ...

2

1

mobile data

Can i gift mobile data if I don't have a mobile plan with Fizz?...

2

Mobile rebates

Can I gift/transfer a mobile plan rebate to someone else?...

2

1

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