Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...

Frequently topics on Community Hub

Mobile data needed for community Volunteering. Code: NM5XO

Hi, could anyone please share some mobile data with me? I am using it for good things! for community Volunteering!! I’d really appreciate it. Code: N...

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XGA5V Forgot to turn Wifi back on after testing something on Mobile.

XGA5V Forgot to turn Wifi back on after testing something on Mobile. Used up all my data without knowing. Every little bit helps! Thanks!

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Do you have mobile and internet plan combo?

Do you offer mobile and internet combo?

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10GB DATA PERKS received on account with NO MOBILE and are NOT GIFTABLE

What can I do with 5 10GB DATA PERKS on an account with no phone? Don't tell me that I need to start a mobile plan. I already have a mobile plan with...

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Some mobile companies charge extra for using a mobile hotspot!

My father was with a different mobile company for 1-2 months before switching to Fizz. And as crazy as it sounds, he was not able to share his data wi...

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