Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

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Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...

Frequently topics on Community Hub

Mobile Data is spotty in Montreal?

I'm in montreal and I have Samsung A35. for few days, I notice the Data for my Mobile is very spotty. Like you access internet, it work for few minute...

5

Configure VPN for mobile data

I bought my daughter a Shark phone, inserted the Fizz SIM card with a plan, followed the steps on the website to configure a VPN, and I still have no ...

1

Will mobile data while roaming used through travel add-on in China bypass the great firewall

I am travelling to China and would like to buy the travel add-on to use mobile data while roaming. However, will I be able to access apps like gmail, ...

4

Mobile account transfer

I have fizz mobile account. I want to know what is the procedure to transfer my account and number to my family member, for example, my wife. I want...

4

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