Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

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Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Activation: How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...

What are the STIR/SHAKEN standards for mobile phones?

STIR/SHAKEN is a set of procedures aiming to verify caller identity. They are intended to help combat unwanted calls received by members of the public...

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...

Frequently topics on Community Hub

Trying to activate new mobile plan: There has been an error. Please try again.

I tried activating a new plan but I get an error message. I have a physical sim card but it does not work. Now I can't even try again because it says ...

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New prices for mobile except Québec

Province: Alberta/British Colombia/OntarioCoverage:Ontario: $6Canada: $9Canada + USA: $12OptionActual PriceChangePrev. Price1 GB$2Previous Price$03 GB...

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Why my mobile does not ring?

My mobile does not ring. At first, I thought it was an issue with my phone, but then I asked my husband to switch to Fizz as well (he previously had V...

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(Québec - 27/03/2025) Mobile Price change

Base $7 for 5$ (-$2)Note: The "Unlimited Minutes" option is reduced from $8 to $7 Canada Coverage + Unlimited Texting + Unlimited Minutes + Voicemail:...

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