How do I restore my phone to its factory settings?

The settings for any phone are predetermined by the manufacturer to ensure optimal performance, compliance with national regulations (copyright, frequencies, etc.) and to promote specific products chosen by the manufacturer.

When you use your phone, you download and install applications and non-native files, which can compromise your phone’s functionality.

When a problem arises with your phone, it may be necessary to restore your phone to its factory settings.

Note: First of all, make sure to consult the Solution Hub for your specific issue.
By following troubleshooting steps in a FAQ, you may be able resolve the issue, eliminating the need to restore your phone to factory settings.

  1. Save your personal files and data

    Before you restore your phone, make sure you backup all your files and data.

    This process may vary, depending on the type of phone. Here are two examples:

    Android: Settings → Cloud and accounts → Backup and restore → Back up data

    iPhone: Settings → iCloud → Backup

  1. Reset your phone’s network settings

    IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

    The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:

    Android: Settings → General management → Reset → Reset network settings

    iPhone: Settings → General → Reset → Reset network settings

  1. Restore your phone to factory settings

    IMPORTANT: This process will reset the customer’s phone to its factory settings.
    Make sure you advise the customer to backup all media, contacts, applications and text messages that they wish to save before carrying out this step. It will be necessary to reconfigure some phone settings: data blocking, APN, WiFi networks, etc.
    Some phone settings will need to be reconfigured following the reset: mobile data blocking, APN, Wi-Fi networks, and so on.

    The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:

    Android: Applications → Settings → General management → Reset → Reset settings → Click on Reset settings

    iPhone: Settings → General → Reset → Erase all content and settings