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Installation

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Most frequently asked questions

How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


Frequently topics on Community Hub

Activation Issue - eSIM Not Properly Installed

Hi, I want to transfer my number from another network to Fizz eSIM. I scanned the QR code, but it says "Unable to Activate eSIM." When I press the "St...

4

how easy it is with internet self installation?

does everyone select self installation option?

7

Got "No usable data found" after scan eSIM QR code, resulting can't install eSIM, iPhone 13 Pro

Got "No usable data found" after scan eSIM QR code, resulting can't install eSIM, iPhone 13 Pro

3

eSIM installation issue - QR code direct wrong devices

Hello, I am experiencing an issue with my eSIM installation. The QR code from the "Install my eSIM" page redirects me to "Add this plan to connect to...

3

Why does it say I missed my appointment when the installer never showed up?

I waited at my apartment all day for the installation, I just looked at my status and it says I missed the appointment. I left my number and assumed I...

2

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