installation

Everything you need to know.

FAQs

FAQ

How do I manage an appointment for a technician to visit my service address?

How can I plan the visit of a technician?, 1, The process of booking an appointment varies depending on your reason for booking a technician.   Important: A person over 18 years old mus
How do I view my appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. Service calls (for repairs), however, do not appear i
How do I change or cancel an appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. Service calls (for repairs), ho
What if I receive an email for the failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address: The appointment could not take place (you were ab
Frequently asked questions (and their answers), 5, If your appointment is for a service call (for repairs), click here.   Is my appointment still happening? Where’s the technician? Did I mis
Important things to know for any technician visit, 7, Your equipment should be easily accessible. Make sure to move ahead of time any furniture that may complicate things for the technician. A person
If the appointment is a service call (for repairs), 6, If your Home Internet service was diagnosed by our Customer Service team with a malfunction, a technician will be sent to your service address for a s
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    How do I cancel my internet subscription before it's installed?

    The website layout has changed so much, that the solution hub answers from Fizz do not work. They take me to a page that doesn't exist anymore. I don't have all day to read every question that might apply to see if the new set of instructions works out. I paid $55 or whatever to subscribe and get an internet modem to install everything myself, but I changed my mind. The appointment is next week and I want to make sure I cancel it right so no one shows up! I went to 'manage subscriptions' or some version of that, and cancelled the subscription. Is that it? Do I get a confirmation email to confirm the money will be refunded and no one will come on the preselected date to do the installation?

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    I need to change my app number in installation appointment

    I need to change my app no. In installation because of I have mistake my app number 2 and it's on application number 6 I need to change to number 2 to reschedule another appointment for installation

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    Internet installation scheduled for August 1st, 2019. Is the modem delivered by mail?

    A fizz technician is scheduled to pass by between 7:30 AM and 12 PM for installation of my home internet. However, I have not received the modem yet. Is the modem usually delivered via mail or fizz's technician drops it? Thanks

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