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Most frequently asked questions

How do I manage an appointment for a technician to visit my service address?

If y our Home Internet service was diagnosed by our Customer Service team with a malfunction, or you need to add or relocate an outlet, then your...


Frequently topics on Community Hub

Installing new cabling from the outside.

Hello when hiring the installation, technicians install a new cable from the outside. There is no wiring in my subsol?

6

Internet Installation Questions

Hello! I’ve scheduled my Internet installation for next Thursday. I’m in Montreal. What should I expect ? Also, does the Technician call you before ...

2

Activation Issue - eSIM Not Properly Installed

Hi, I want to transfer my number from another network to Fizz eSIM. I scanned the QR code, but it says "Unable to Activate eSIM." When I press the "St...

4

how easy it is with internet self installation?

does everyone select self installation option?

7

eSIM installation issue - QR code direct wrong devices

Hello, I am experiencing an issue with my eSIM installation. The QR code from the "Install my eSIM" page redirects me to "Add this plan to connect to...

3

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