How to contact Fizz and get help.

The FAQ
Exchanging with Fizz
Chatting with Rob
Exchanging via the Fizz Wi-Fi app

Our services and tools are designed to empower our members. If you’re stuck, there are several options available to you, 24/7. 

 

Important: The forum is a great place to get tips and advice but know that you are interacting with members, and not Fizz directly. It is therefore imperative that you do not publish your personal information.  

  1. The FAQ

    Answers to the most frequently asked questions are included, of course. This is the very definition of an FAQ. But the troubleshooting steps are also very popular, and you’ll find them a useful guide.  

     

    Visit the FAQ 

    https://fizz.ca/en/solutions  

  1. Exchanging with Fizz

    Are you stuck? Look for the green conversation bubble in the bottom right-hand corner of our FAQ or support page. It’s your gateway to available channels to contact us.  

     

    Good to know: 

    - Our communication channels are asynchronous, a bit like social media, for example. You post your question or requested info in the conversation and an agent will respond. Exchanges are not in real time.  
    - Only our chat service is a secure channel. If the intervention involves the exchange of personal info, such as your account number, please contact us by chat.  

  1. Chatting with Rob

    Rob is our conversational robot, and he’ll be the first one to chat with you, guiding you to address your issues as quickly as possible. Don’t underestimate his skills, he’s very efficient.  

     

    Here are a few tricks to make the most of the capabilities of Rob: 
    • Be clear and concise. Choose simple sentences. 
    • Because Rob reacts to specific keywords, use relevant terms related to your request. 
    • Ask one question at a time. If you have multiple questions, wait for the answer to your first question before asking the second one.  
    • Read Rob’s answers carefully and follow his instructions, like providing additional information, selecting a specific option, or confirming a choice. 

     

    If Rob can’t resolve your issue, or if you need further assistance, ask to chat with a rep. An agent will be with you as soon as possible.  

  1. Exchanging via the Fizz Wi-Fi app

    You use the Fizz Wi-FI app with your Home Internet plan. It’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. 

     

    But did you  know that if you need further assistance, you can reach us directly on the app? Just make sure the network scan is completed first. All the details are here:

     

    https://fizz.ca/en/faq/how-can-fizz-wi-fi-app-help-me 

Chatbot