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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder...


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...


Frequently topics on Community Hub

Coverage hole

Hello! Every time I go to Boulevard des Promenades in St-Bruno, QC, I have issues with my mobile internet. It is super annoying, because I go to that ...

5

Quebec coverage only and travel to other province

Hello,I have a quebec only coverrage plan 14$/month for 20GB data only. I feel this plan is perfect for me since I mostly only need to use data. I'm p...

3

Why don't I have coverage at Toronto Pearson?

I have Canada coverage and am from Montreal. I have coverage in Ottawa but when I had a layover at Pearson airport I had no coverage. Weird...

10

which is you most concern about Fizz: price, service or quality(coverage, speed, stability...)?

price, service or quality(coverage, speed, stability...)?

6

Questions About Switching to Ontario Coverage

Hi everyone, I’m considering switching to an Ontario-only coverage plan and have a few concerns I couldn’t fully resolve through the FAQ. I’d really a...

4

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