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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder...


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...


Frequently topics on Community Hub

Warning! LTE coverage travelling in the USA is unreliable

I just returned from travel in the States. I have a Canada + us plan. I was looking forward to seamless coverage. Data works ok. Texting works ok, nea...

4
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Canada coverage but unable to make calls to out of province numbers

My plan is supposed to be Canada coverage: Data 15 GB | Minutes Unlimited | Texts Unlimited | Coverage Canada | Voicemail Yes I once was able to make ...

2

Coverage hole

Hello! Every time I go to Boulevard des Promenades in St-Bruno, QC, I have issues with my mobile internet. It is super annoying, because I go to that ...

5

Quebec coverage only and travel to other province

Hello,I have a quebec only coverrage plan 14$/month for 20GB data only. I feel this plan is perfect for me since I mostly only need to use data. I'm p...

3

Why don't I have coverage at Toronto Pearson?

I have Canada coverage and am from Montreal. I have coverage in Ottawa but when I had a layover at Pearson airport I had no coverage. Weird...

10

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