What are the instructions to pack and send my phone to Fizz?
Your return ID number and barcodes
Once your online return request has been submitted, you’ll receive a confirmation email with your return ID number and barcodes.
You’ll need to present this info to Canada Post to have your free return label printed.
If you lose that confirmation email, you can find this information in your Fizz account directly in your Return history.
Preparing your package
Write down your return ID number on a piece of paper, and make sure to pack that paper with your phone:
- For a 15-day return, your phone must be in its original box. Don’t forget to include all its accessories and the charger.
- For a warranty claim, send your phone along with its charger.
Pack everything securely in a reasonably sized box to avoid any damage during shipping. You are responsible for your package until Fizz receives it.
Consider using a smartphone return mailing box available at Canada Post.
Head to a Canada Post deposit location
Make your way to a Canada Post deposit location with your package, and your confirmation email showing your return ID number and your two barcodes.
Respect the deadline outlined in your confirmation email. If you miss your deadline, Canada Post will not accept your package, and you’ll have to resubmit a new return request.
Keep your Canada Post receipt
The tracking number on the Canada Post receipt is the ONLY proof for the return of your phone.
Keep that receipt in a safe place. You are responsible for your package until Fizz receives it. You’ll need this Canada Post receipt if there’s an issue with shipping and need to make a reclamation with Canada Post.
Tracking the status of your return
You can track your package and the status of your return directly in your Return history.
Log into your Fizz account and go under My phones/Manage my phone/Return history.
Read more :
Buying a phone at Fizz
I’m waiting for the delivery of my Fizz package.
How do I get started with my new phone?
What is the 15-day return policy for a phone bought with Fizz?
What are the warranty details for a phone bought with Fizz?
What do I need to know before returning my phone?
How do I prepare my phone for a return?
What do I do if my return request or warranty claim is denied?