What are the instructions to pack and send my phone to Fizz?

You’ll receive one from Fizz confirming your return request and in the following 24 hours, one from Purolator with your return label.  

• For a 15-day return; your phone must be in its original box. Don’t forget to include all its accessories and the charger. 

• For a warranty claim; send your phone along with its charger.  
   

Pack everything securely in a reasonably sized box to avoid any damage during shipping. You are responsible for your package until Fizz receives it. 

Consider using a smartphone return mailing box available at Purolator. 

Important: if this device is considered hazardous equipment, please add the mention Hazardous equipment on your package.   

Make your way to a Purolator deposit location with your package, with the return label on it or your confirmation email showing your QR code. 
 

Respect the deadline outlined in your confirmation email. If you miss your deadline, Purolator will not accept your package, and you’ll have to resubmit a new return request. 

Good to know: If you cannot go to a Purolator shipping location, schedule a pickup with a Purolator agent by calling 1-888-744-7123 or use the virtual assistant at www.purolator.com by clicking on the chat bubble located at the bottom left corner of the screen. You’ll need to provide the following information: 

• Name 

• Address where the package is to be picked up 

• Phone number 

• Shipping label number (check on your return label that was sent by email) 

• Number of packages or boxes 

• Approximate weight 

The pickup time frame is 2 to 3 hours.   

Track the status of your return directly on Purolator website by entering your tracking number that can be found in the email you received. 

You will be able to see the status of the completed return once it has been processed in your account under My Phones > Follow My Return.