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FAQs

FAQ

What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone ca
Installing network settings (Android), 1, By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations
Resend the network parameters (APN) to your phone (Android), 2, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/B5vbmV_U4VQ.jpg?itok=8sfspixv","video_url":"http
Manually installing network settings (Android), 3, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/qbfOqL6Li3M.jpg?itok=gPGjZBFi","video_url":"http
Installing network settings (iPhone), 4, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/s0KuUYpjfa8.jpg?itok=3X0Ix8FW","video_url":"http
Internet Technical issues First steps with my mobile plan APN MMS Data
FAQ

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our m
Coverage, 1, Consult the interactive map   Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services.
Text messages, 2, Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not.  Premium te
Calls, 3, You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your walle
Mobile data, 4, The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add f
Voicemail, 5, The calls received on your voicemail are not billable whether you are in or out of your coverage area.  Once voicemail is activated on your pl
Mobile Coverage plan Manage my mobile plan First steps with my mobile plan Change plan Text messages Roaming Add-on wallet Payments Calls conference call minutes Internet Data rollover transfer Voicemail Settings
FAQ

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A power cord An ethernet cable &nbsp
Connect the coaxial cable, 1, The coaxial cable must be properly screwed in on both ends.
Connect the power cord, 2, Make sure the power cord is properly connected to the Wi-Fi modem and wall outlet. Ideally, connect the power cord directly into the wall outle
Check if your Wi-Fi modem is ready, 3, A series of lights will appear on your modem. Make sure they match those in this picture.
Write down your modem's network name & password, 4, Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem. If the network name (Default
Configure your modem, 5, Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will o
Download the Fizz Wi-Fi app, 6, This handy app lets you schedule pauses, manage access and more. Download it for free: Google Play: Click here App Store: Click here T
Internet Home Internet Technical issues First steps with my Home Internet Wi-Fi Modem
FAQ

My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?

Restart your Wi-Fi modem, 1, Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plu
Make sure the cable is not defective, 2, The network cable (RJ45) used to connect your device to the Wi-Fi modem may be causing this issue. Completely unplug the cable, then reconnect it a
Restore your Wi-Fi modem to its factory settings, 3, IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi
If possible, connect another device to your Wi-Fi modem, 4, To test whether the wired connection is functioning, use the cable to connect another device to your Wi-Fi modem. If the second device can connect
Check the configuration of your computer’s network card, 5, The network card is the device responsible for communication between your computer and the internet. Here are some steps you can take that may re
Internet Home Internet Technical issues
FAQ

How do I unsubscribe from Fizz Home Internet?

Is this goodbye? We’re sorry to see you go. Please let us know if there’s anything we can do to encourage you to stay with Fizz Home Internet. If y
What you lose if you unsubscribe, 1, What you lose if you unsubscribe: Internet service that stays fast, 24/7 Any points you earned in My Rewards Support from the good folks
If your mind is made up, here’s how to unsubscribe:, 2, Log into your account and go to Manage. Click on Unsubscribe. Scroll to the bottom and confirm by clicking Unsubscribe. Tell us why you are unsu
Deceased member, 3, Following the death of a Fizz member, a close friend or family member can close their account. The request must be sent along with an official documen
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