Internet

Everything you need to know.

FAQs

FAQ

What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be “introduced” to the Fizz network. Once your APN is configured, you’ll have access to your mobile data and multimedia messaging (MMS). Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network. Removing the SIM card from a phone with properly configured network settings (APN) could automatically reset the previous settings. If this happens, you’ll need to reconfigure the Fizz network settings. Installing network settings (Android) By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations. If a PIN code is required, enter 1234. Wait three minutes and completely restart (power cycle) your phone. Resend the network parameters (APN) to your phone (Android) Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS). Install these two (2) configurations. If a PIN code is required, enter 1234. If you inserted your SIM card into a device unknown to the Fizz mobile network, chances are you received a SMS inviting you to follow the above instructions. Manually installing network settings (Android) Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile networks → Access Point Names → APN Fizz APN settings are: APN: mobile.bm MMSC: http://mms.mobile.bm MMS proxy: mmsproxy.mobile.bm MMS port: 80 APN type: default,mms,supl If your
FAQ

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area , that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area . The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy an Add-on . If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. The Quebec coverage area also includes the Ottawa region. Hawaii and Alaska are included in the Canada + U.S. coverage area, but not Puerto Rico (Puerto Rico is included in the Latin America zone in the Add-ons). If you see FIZZ EXT as the network name on your phone, this means you are no longer on the Fizz network. You can use your Fizz mobile services thanks to our agreements with partner networks, but the majority of your usage, however, must be done within your subscription area (whatever your coverage area is). Learn more about the usage limits while on partner networks. Text messages Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not. Premium text messages are not supported by Fizz. As such, it’ll be impossible
FAQ

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A power cord An ethernet cable The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network. Connect the coaxial cable The coaxial cable must be properly screwed in on both ends. Connect the power cord Make sure the power cord is properly connected to the Wi-Fi modem and wall outlet. Ideally, connect the power cord directly into the wall outlet instead of to a power strip. IMPORTANT: Once plugged in, your Wi-Fi modem will make its first system update. It may need to reboot after about 15 minutes. Check if your Wi-Fi modem is ready A series of lights will appear on your modem. Make sure they match those in this picture. Write down your modem's network name & password Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem. If the network name (Default Wi-Fi Network) does not appear in the list of available networks on a Wi-Fi enabled device, it means your Wi-Fi modem's update is not complete. Pay close attention to characters that are similar, such as O and 0, as well as I and 1. Configure your modem Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will open. You will be redirected to the "Easy Connect" interface. Follow the on-screen steps. You may have to open your Web browser manually. Prefer to use your own Wi-Fi router? Click here If you can’t connect with the password (Default Key) shown on the back of the modem, use the Ethernet cable to connect your Wi-Fi
FAQ

My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?

Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Make sure the cable is not defective The network cable (RJ45) used to connect your device to the Wi-Fi modem may be causing this issue. Completely unplug the cable, then reconnect it at both ends. If the issue persists, test with another cable. This type of cable is inexpensive and can be found at all major electronics stores. Restore your Wi-Fi modem to its factory settings IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the modem’s reset button for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it. Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem. If possible, connect another device to your Wi-Fi modem To test whether the wired connection is functioning, use the cable to connect another device to your Wi-Fi modem. If the second device can connect to the Internet, then you are encountering a software or hardware problem with the first device. Refer to the device manufacturer or a specialist to resolve this issue. You must restart your Wi-Fi modem every time you
FAQ

How do I unsubscribe from Fizz Home Internet?

Is this goodbye? We’re sorry to see you go. Please let us know if there’s anything we can do to encourage you to stay with Fizz Home Internet. If you cancel your Home Internet services agreement during a payment cycle, you will receive a prorated refund based on the remaining days for the monthly fee paid at the beginning of your payment cycle (excluding any additional data blocks). This prorated refund will be processed once your Wi-Fi modem has been received by Fizz. Based on the date at which you return your modem, expect a delay of approximately 4 to 6 weeks before receiving your refund. What you lose if you unsubscribe What you lose if you unsubscribe: Internet service that stays fast, 24/7 Any points you earned in My Rewards Support from the good folks in the Fizz Community If your mind is made up, here’s how to unsubscribe: Log into your account and go to Manage . Click on Unsubscribe. Scroll to the bottom and confirm by clicking Unsubscribe. Tell us why you are unsubscribing. Enter the date when you want Home Internet service to end. Click Unsubscribe. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem. Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem. Detailed instructions will follow. How do I return my Wi-Fi modem ? Deceased member Following the death of a Fizz member, a close friend or family member can close their account. The request must be sent along with an official document that proves the member is deceased, the contact info of the person making the request, and his relation with the concerned Fizz member. Form to close a deceased member account The account
  • Community hub

    Conversation
    I moved to new address and created a new home internet plan but why my price is not same as BETA user ?

    I have moved to a new address and created a new plan for home internet. Since I was a beta user (signed up Jan 2019) I got 35$ for 60Mbps package. But when I moved the price is different 57$ for 60Mbps plan. Why can you please explain ? Also I am attaching the screenshot where it states clearly that the prices should be the same for BETA users. Waiting for your reply and hopefully adjusted my home internet plan. Thanks Iftikhar

    0
    Conversation
    Internet downtime lately, just Fizz or other providers too?

    Internet seems to be down for a lot of people here. Is this a Fizz problem only or are people with other providers also experiencing downtime in the same regions because of weather? 

    Doesn't Fizz use Videotron's internet? Does that mean people using videotron are also experiencing the same issues? 

    Also, how come this is effecting internet but not so much mobile service? 

    0
    Conversation
    Internet Coverage Map for Ottawa?

    Has there been any word from Fizz on how the expanding of coverage for their internet service is coming? Currently it is unavailable to me where I live in Ottawa. According to this link there used to be a coverage map: https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address When clicking on the link to the map now though, it gives me a "There's nothing to see here..." page. Checking the questions here, it seems it's been almost half a year since anyone has brought it up so I was just curious if anyone had heard anything about whether the coverage is still being expanded upon.

    0