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Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


Frequently topics on Community Hub

YouTube Kids Home Internet Issues

I live in Ontario and YouTube kids does not work on my fizz mobile phones because they are geo located to Quebec and YouTube kids is blocked in Quebec...

4

I’m still waiting for my internet modem delivery

I had a schedule for my internet modem delivery today , till Moment no calls or emails ? Can you please verify and advice why it’s taking too long ?

1

Context new internet device

My modem is not connecting to the internet. The green light flashes very slowly and I can’t add the device to the app

2

no home internet until 2 weeks, need data!

Hi people my internet service provider is unable to install my internet until 2 weeks out. I’m running low on data to complete my work. If you got ext...

7

Just joined fizz internet

I did have phone and added internet, but still don't see the internet discount. Does it show only on second bill or I need to activate it somewhere?...

6
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