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Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


Frequently topics on Community Hub

Does Fizz sell a data only add on (internet) so that i can equip a tablet with its own data ?

I have several devices. I would like to have internet access on one without having to also have my phone with me and have to hot spot every time.

5

Internet connection not stable

Location: Ville st Laurent Feb 22nd Intermittent internet connection. Many powers cycles Four factory resets Changed power outlet Troubleshooting s...

3

YouTube Kids Home Internet Issues

I live in Ontario and YouTube kids does not work on my fizz mobile phones because they are geo located to Quebec and YouTube kids is blocked in Quebec...

10

Internet connection not available despite unplugging and restarting?

Around the last extra cold spell weekend, the power grid around my area had problems leading to the internet being down. It’s down again today. Howeve...

4

I’m still waiting for my internet modem delivery

I had a schedule for my internet modem delivery today , till Moment no calls or emails ? Can you please verify and advice why it’s taking too long ?

1

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