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Internet

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Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


Frequently topics on Community Hub

When will internet be available in Vancouver?

Wondering if there are any timelines for when Fizz Internet will be available in Vancouver?

4

Slow internet after reset everything

I have upgraded my internet service last year and my plan is supposed to be 500 Mbps download/ 50 Mbps upload. But I'm constantly getting only 20 Mbps...

3

Month without internet after moving - internet speed at 1 mbps

Hi, I moved about a month ago and inputted my address change but once I moved, my wifi stopped functioning and has consistently been at 1mbps. I have...

4

Fizz Home Internet + TV in Montreal

Hello! I’m moving in June, and I was looking at Fizz for home internet and TV. For the internet, I’m seeing a lot of negative comments concerning the ...

4

Not able to enroll home Internet

How to enroll home Internet? Did Fizz pause Internet services?

4

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