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Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


Frequently topics on Community Hub

My internet doesnot work

Hello, My home internet does not work this afternoon. I restart the modern and every connection device, still the same. Could you help me to fix it. ...

4

internet question

My friend is looking into Fizz internet. Can they use their own modem?

5

Poor internet service

It's becoming very clear that the poor quality internet is not an isolated phenomenon. At first I thought it was just me, but I signed up for FIZZ in...

7

Options for Intermittent internet

We have been with Fizz for a long time, but in the last 2 years we have had very poor service. My last interaction with support was very unproductive....

8

Internet down

Yesterday, the internet was down. Checked in App and I was told there was outage and the technicians are working on it. This morning there was interne...

2

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