Moving my Fizz Internet

Moving your Internet service has never been any easier.

No moving fee.

No tech appointment required.^XX

No need to change your modem.

Plan your move directly in your account.

1

Register your new address.

Sign in to your account. Go to My plans > Manage my plan and open a moving request for your Home Internet plan.

2

Choose your dates.

Set the reactivation date for your Internet service at your new address, as well as the deactivation date at your current address.^XX

3

Don’t forget your modem.

Pack and bring your Fizz Wi-Fi modem to your new address. As you settle in your new home, plug it in and ta-dah!

Read the FAQ Move my plan

A friend of yours is also moving?

A $25 bonus is in for both of you when you put in a good word about Fizz Internet and share your referral code.^XX

How referrals work Get my referral code

Unlimited Internet, no contract.

Modem rental and delivery included.

Easy Self-installation.^XX

24/7 online support.

Answers to your questions.

Is there any fee to move my Fizz Internet?

No. By choosing Self-installation when you submit your move request, there is no fee to reactivate your Home Internet plan at your new address.^XX

Do I have to move my modem?

Yes. Pack and bring your Fizz Wi-Fi modem to your new address. The steps to install it in your new home are the same.^XX

Do I need a technician?

With the Self-installation option, no. Your plan will be deactivated and reactivated on the dates you selected in your move request.^XX

Can I put my Internet plan on pause while I move?

Yes, you can pause your Internet plan yourself, directly in your Fizz account > My plans > Manage plan > Pause my plan. The price per pause is $10 (plus applicable taxes). Your plan will be automatically reactivated on the date you request, and its price will be the same as when it was put on pause.

A technician appointment is required for my move even though I chose Self-installation. Why?

If our systems detect the outlet at your new address is inactive, we’ll indeed need to send a tech. With Self-installation, that appointment is free of charge.^XX

How long does it take to get a technician?

Delays may vary. One thing’s for sure, submitting your request early is the best way to get the date you want.

How can I get the $25 bonus?

Every time a new member uses your referral code to activate their first Fizz plan, you each get a referral bonus when this new member celebrates their 2^nd month anniversary with us. You can invite as many people as you like. Your referral bonuses will simply add up.^XX