How can I change the SIM associated with my mobile plan?

How to replace a Fizz SIM
How to take out and insert a SIM
If you get an error message.
 

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network.

 

If you lose or break your SIM, your mobile plan will no longer work. And since your SIM is associated with your plan, it’s important to follow the right steps to replace it. Same goes if you lose your phone. You must change your SIM and associate a new one with your mobile plan.

 

Important: Once your new SIM is activated, the old one that is currently associated with your plan will be automatically deactivated.

 

If you are looking to activate a SIM card for a new plan, and not an existing plan that is already active in your account, head this way > https://fizz.ca/en/faq/activate  

 

  1. How to replace a Fizz SIM

    1) Sign in to your account

    The steps to follow automatically succeed one another in your Fizz account. Go under My plans > Manage plan > Change SIM card to start. From there, you can order a new SIM or go straight to the activation step if you already have one.

     

    Having issues connecting to your account?

    Right this way for some troubleshooting.

     

    2) Activate your new SIM by associating it with your Fizz plan.

    Follow the on-screen steps. Select the plan for which you want to change the SIM and enter the activation code of your new SIM.

     

    3) Complete the security validation step.

    At this stage, you will be asked to enter the details of a payment method associated with your mobile plan. The idea is to validate your identity as the owner of the plan. You will not be billed for any amount. You may be asked to chat with an agent. 

     

    4) Wait 30 minutes.

    Once your request to change your SIM is submitted, you’ll receive an email confirmation. A confirmation will also be sent by text, but you’ll only receive it if you still have your current SIM and phone.

     

    No action is required on your end. You simply have to wait for your mobile plan to be ready to be used with your new SIM. You’ll receive a second email when everything is ready.

     

    If you’re using a new phone:

    Insert your new SIM card in your phone and wait the 30 minutes.

    If you’re using the same phone:

    Watch the top of your phone’s screen. Once the 30-minute delay is over, it'll switch to network search, meaning that your current SIM card is deactivated. Insert your new SIM card and restart your phone.

     

    Good to know: If necessary, during this 30-minute period, you can cancel the SIM change request directly in your account > My plans.

     

    5) Check that your plan works well with your new SIM.

    Call your BFF. Text your cousin. Send a pic of your cat. Make a web search. If in doubt, visit https://fizz.ca/en/faq/how-test-my-fizz-line

     

    (!) If your mobile data or multimedia messages (MMS) are having issues, reconfigure the Fizz network settings (APN). The steps to do so are here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

     

  1. How to take out and insert a SIM

    To take out and insert a SIM card in a phone:

    1. Insert a small paperclip into the SIM tray pinhole.
    2. Apply pressure until the tray pops open.
    3. Pull the tray out and remove the SIM card.
    4. Put your new SIM card in the tray, and put the tray back in place.
    5. Restart your phone.

     

    Good to know:
    • A SIM card is detachable in three different formats (mini, micro and nano). Make sure to insert the correct SIM card format for your phone. If you detach the wrong format, don’t worry — the Fizz SIM card can be “reattached” in the right format.
    • Insert your SIM card the right way around to allow the connectors on the card to establish contact with your phone.

  1. If you get an error message.

    If you get an error message saying the code you entered has already been assigned to a member, try again in 30 minutes. The system had a little glitch, but everything will be fine the second time around. In the meantime, keep your current SIM card in your phone. If it's still not working after 30 minutes, please contact customer service.

SIM