I would like to add or relocate an outlet. How do I do this?

Sometimes your cable outlet isn’t placed exactly where you want it. Or maybe your outlet is no longer functioning. To add or relocate a cable outlet, simply make an appointment for a technician to visit your service address.

 

Note: Instal the first outlet (or relocate the existing one) is free of charge for your first technician appointment. If you need to relocate or add more than one outlet, there will be a $60 fee. This fee is charged per visit, not per outlet.  

 

How to book an appointment to have an outlet relocated:

  1. Log into your account and go to Manage.

  2. Click on Cable outlet relocation.

  3. Verify that your service address is correct. Is this the address where you need a cable added or relocated? (If it isn’t, verify that you are looking at the right plan — i.e. the plan for your home, cottage, etc.)

  4. Click Save.

  5. On the next screen, schedule your installation by selecting the day and time of day when an adult will be available for a technician to visit your service address.

  6. Add your phone number and select you preferred method to be contacted on the day of your appointment.

  7. Click Save.

  8. On the next screen, select your payment method for the technician visit and submit your order.

Important: There must be a person over 18 years old present at the time of all technician appointments.