How does the Fizz TV app work and what are its functions?

Fizz is currently in a BETA test period for its TV service in Quebec. As a result of this BETA test period, some of the TV services may be affected and/or limited.  
See the BETA test period terms and condition

 

  1. How Fizz TV works

    Fizz TV delivers television by IPTV which means your TV channels are delivered over your Fizz Home Internet connection. 

    There is no terminal. Fizz TV works through a multiplatform app which you download on a compatible device. You can then watch your content on that device or cast it onto your smart TV.  

    Your TV plan allows up to five (5) simultaneous viewings across your house and devices. An error message will appear if you try to start a 6th simultaneous viewing.  

  1. Guide

    The guide function will display the programs scheduled for different channels. 

    1. Select Guide from the main menu to access the Guide at any time. 

    1. Explore live content, previously aired content, and future programming through the Guide.    
       

    Guide filter preferences can be configured to view only the content you want in your Guide.  There are four (4) primary options available for filtering Guide content: 

    1. All channels: All channels offered on Fizz TV, including those you are not currently subscribed to.  

    1. Subscribed channels (default): The channels included in your Fizz TV plan.  

    1. My TV: The channels you selected as your favourites. 

    1. Lookback channels: All channels available in your plan with the lookback functionality.  

    A genre filter (Sports, News, etc.) can be layered over these filters. 

     

    Good to know 

    My TV:     You may select your favourite channels for quick access. Favourite channels can be set to appear exclusively in the Guide, or can be accessed at any time from My favourites. 

    Lookback TV: You may scroll back in the Guide to access previously aired programming on a large number of channels up to 72 hours after the original airing (channel dependent). If the title is grayed out, it means that the content is not available to rewatch.

  1. On demand content

    With Fizz TV, you can access a wide range of on-demand content, categorized in an easy to navigate manner. Quickly browse by genre, jump into recently added shows or movies, or deep dive into individual channel on demand offerings.    

    1. Select On Demand from the main menu to access On Demand content at any time. 

    1. The main On Demand page features categories to choose from. 

    1. From the main On Demand page, select a specific channel to view all available programming, categorized in an easy to navigate manner 

  1. Lookback feature

    You can watch a show as soon as it ends, and up to 72 hours (variable according to content) after its broadcast without having to record it or wait for it to be available in the On Demand section. If the title is grayed out, it means that the content is not available to rewatch.

  1. My TV

    My TV allows quick access to jump into your favourite content.  Channels, live or recently aired programming, on-demand content, can be accessed through My TV.  

    1. Select My TV from the main menu to access your favourite content at any time. 

    1. To add content, select the add to My TV button whenever you are watching content that is not in My TV. 

  1. Casting on a smart TV

    Using your Fizz TV app, you can cast the content to a compatible smart TV.  

    • Cast (Google) 

      • Connect your Android mobile device to the same Wi-Fi network as the Android TV device. 

      • In the Fizz TV app > 3 little dots at top > Record and share > Cast. 

      • Select the TV device to connect. 

      • Choose content to cast. 

      • To stop casting, tap "Cast" button and select "Disconnect". 

      

    • Airplay (Apple) 

      • Connect your Apple (iPhone/iPad) device to the same Wi-Fi network as the Apple TV. 

      • In Fizz TV app, choose the content to stream. 

      • Select the Airplay icon, then choose the Apple TV. 

      • Choose content to cast. 

      • To stop streaming, tap the "Airplay” icon, then select the Apple device to disconnect. 

  1. Closed caption

    Closed captioning is a feature that displays text on screen to accompany the video, providing a written representation of the audio content.  

    There are two ways to enable close captioning: 

    1. From in-player controls while watching a program, select the closed captioning icon or banner to toggle closed captioning on or off.  

    1. Alternatively, closed captioning can be enabled or disabled from the Settings page of the Fizz TV app. 

  1. Descriptive video

    Descriptive Audio is an accessibility feature designed to assist individuals with visual impairments, providing an audio aid for visual content.  

    There are two ways to enable described video: 

    1. From in-player controls while watching a program, select the described video icon or banner to toggle described video on or off.  

    1. Alternatively, described video can be enabled or disabled from the Settings page of the Fizz TV app. 

  1. TV Everywhere

    Due to the limitations of BETA, this feature is not yet optimal. But if you take note of the following points, you'll be able to use the Fizz TV app to watch TV content on your mobile device wherever you are:  

    • When you leave your home, the transition will be smooth even though you will now be disconnected from your Fizz Wi-Fi network.

    • An error message will appear if a channel or program you would like to watch is not available with this feature.  

    • You'll see on-demand content displayed, but you won't be able to play it.   

    • The content offered may vary slightly, particularly with regard to general-interest channels.   
       

    Important reminder: Viewing content outside your home requires a connection to a Wi-Fi network or the use of your mobile data.  

FAQ | TV Télé