How do I change the types of emails and texts I receive from Fizz?

Via your Profile, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via email or text. You can also choose to receive these messages in English or French.

To access your communication preferences:

  1. Go to My Profile in your Fizz account.
  2. Scroll to Settings.
  3. Here you’ll see a list of communication options.
What’s the difference between Account communication preferences and Plan communication preferences?

This is where you choose:

  • What kind of information you wish to receive about your Fizz account or plan
  • Whether you want to receive communication via email or text
  1. Account communication preferences

    Defines the type of communication you will receive at the account level — for example, messages about payment, My Rewards, and about multiple users that may be on your account.

  1. Plan communication preferences

    Defines the type of communication you will receive about your specific mobile plan — for example, updates and alerts on usage, data and roaming.