How do I change my communications preferences?
Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via email or text. You can also choose to receive these messages in English or French.
You may choose not to receive promotional communications from Fizz. Know however that you will continue to receive the administrative communications Fizz sends by email. This includes, but is not limited to, everything related to your payments, order confirmations, appointment reminders, delivery information and the My Rewards program. You are at all times responsible for updating the email address associated with your Fizz account. Fizz is not responsible if an administrative communication is sent to an email incorrect address.
To access your communication preferences:
- Go to My Settings in your Fizz account.
- Scroll down to Communications
This is where you can select and manage
- your preferred language to receive Fizz communications,
- your account communication preferences,
- your plan communication preferences,
- privacy options
- the plan (if you have more than one) you wish to receive My Rewards perks and any referral bonuses you may earn.
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Account communication preferences
This category defines the communications you will receive at the account level. For example, if you have three plans in your account, Fizz will only send out one communication instead of three.
Topics you may manage under account preferences include:
- Whether you wish to receive communications via email or text messaging.
- If you would like to receive communications about Fizz events or special offers.
- Whether you want to be notified about your progress in My Rewards program levels.
- If you want to be notified when you earn a referral bonus after inviting a friend to join Fizz.
- Receive a heads-up if your payment method is about to expire.
You may not opt out of administrative communications Fizz sends by email. You are at all times responsible for updating the email address associated with your Fizz account. Fizz is not responsible if an administrative communication is sent to an email incorrect address
This category defines the communications you will receive at the account level. For example, if you have three plans in your account, Fizz will only send out one communication instead of three. Topics you may manage under account preferences include: • Whether you wish to receive communications via email or text messaging. • If you would like to receive communications about Fizz events or special offers. • Whether you want to be notified about your progress in My Rewards program levels. • If you want to be notified when you earn a referral bonus after inviting a friend to join Fizz. • Receive a heads-up if your payment method is about to expire. You may not opt out of administrative communications Fizz sends by email. You are at all times responsible for updating the email address associated with your Fizz account. Fizz is not responsible if an administrative communication is sent to an email incorrect address .
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Plan communication preferences
If you have more than one Fizz plan, you can personalize your communications preferences for each individual plan.
- Decide if you would rather receive communications via email or text messaging.
- Receive alerts when approaching a preset limit of data usage (mobile plans only).
- Options to improve the management of your plan.
- Transaction details.
- Any activity in your Fizz wallet.
- Roaming alerts when you leave your coverage area.
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Privacy Options
You can set the level of visibility in the Fizz community that you are comfortable with, whether it's to give/receive data or being added to a member's Fizz friends directory.
Full experience > any Fizz member can find you to give you data and add you to their Fizz friends directory.
Exclusive > you can for example receive mobile data from another member, but you don't appear in searches and you can't be added as a Fizz friend.
Incognito > if you don't want to accept data from people you don't know or to be added to a Fizz friends directory, this option makes you invisible.
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Which plan gets the perks and bonuses
If you have more than one plan in your account, you can choose which one will receive the My Rewards mobile and Internet perks, as well as referral bonuses.