Wireless and Internet Code

The CRTC's Wireless Code, which came into effect in December 2013 and was updated in December 2017, establishes requirements that all Canadian wireless providers must meet for, most notably, cancellation fees, limits on data & roaming charges, unlocked Mobile phones, trial periods and the language used in your contract.

For more information about the Wireless Code, please visit CRTC's website.

Customers with accessibility needs are encouraged to watch The Wireless Code and Your Rights as a Canadian Wireless Consumer.

The Internet Code, effective January 31st 2020, is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their Internet service contracts.  The Code is mandatory for large providers with facilities which provide retail fixed Internet access services to residential customers .

For more information about the Wireless Code, please visit CRTC's website.

Customers with accessibility needs are encouraged to watch The Internet Code videos.