How do I change my mobile plan?

You can change your plan directly in your account on Changes will go live come your next payment cycle

Good to know: Keep in mind the freeze period during which your plan cannot be modified. Ideally, aim to submit your changes when there are at least 4.5 days (108 hours) left in your current payment cycle. How can you know? Go in your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle. 


  1. To change your plan:

    1.  Go to My Plans in your Fizz account.
    2. Scroll to the plan you wish to change.
    3. Click on Manage > Adjust your plan.
    4. Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
    5. As you adjust your plan details, you will see your new monthly fee in the box below.
    6. When you like what you see, click Save Changes.
    7. Changes take effect at the start of your next payment cycle.


    Important – Any change to your plan must be made in accordance with the plan change policy detailed on 


  1. When does a plan change come into effect?

    Your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle


    If you need features such as data, minutes, texts or minutes for international calls immediately, buy an Add-On or use your Wallet to pay as you go.


    If you change your plan, your rolled-over data will match your new coverage. For example, if you switch from a Canada-US to a Canada plan, your rollover data will also switch to a Canada plan.

  1. To cancel the changes you made to your plan

    Go back into Adjust plan, and you’ll have the option to cancel (or edit) your plan change request. When you choose the Cancel option, a window will pop-up, asking you whether you’d like to delete your changes. Click on Delete.