How do I change my mobile plan?
You can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.
To change your plan:
- Go to My Plans in your Fizz account.
- Scroll to the plan you wish to change.
- Click on Manage and then Adjust your plan.
- Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
- As you adjust your plan details, you will see your new monthly fee in the box below.
- When you like what you see, click Save Changes.
- Changes take effect at the start of your next payment cycle.
Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.
When does a plan change come into effect?
Your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle.
If you need features such as data, minutes, texts or minutes for international calls immediately, buy an Add-On or use your Wallet to pay as you go.
If you change your plan, your rolled-over data will match your new coverage. For example, if you switch from a Canada-US to a Quebec plan, your rollover data will also switch to a Quebec plan.
To cancel the changes you made to your plan:
Go back into Adjust plan, and you’ll have the option to cancel (or edit) your plan change request. When you choose the Cancel option, a window will pop-up, asking you whether you’d like to delete your changes. Click on Delete.