How do I set up call forwarding?

Call forwarding allows you to forward your calls to another phone number of your choice. It’s useful when you’re on the move, or when you wish to be reached at a number other than your Fizz mobile phone number.

To use the Call forwarding function, make sure your plan includes minutes or that you have funds in your Wallet to pay-per-use.

  1. Manually set up Call forwarding

    Manually set up call forwarding using your phone.

    Only outgoing calls are possible when call forwarding is activated. Your phone will not ring and you will not receive any notifications (message, missed call, etc.). All incoming calls will be automatically forwarded to the programmed number until the call forwarding function is disabled.

    To activate call forwarding, dial: 

    • **21*(number you’re forwarding to)#

    You can add commas to indicate a pause while dialing. This is how you would add an extension, for example:

    • **21*(number you’re forwarding to),,1234#

    All incoming calls will be redirected to the number you provide, without delay and without your phone ringing.

    Note: The only way to disable call forwarding to voicemail is to disable the voicemail service in your plan.

    Read the voicemail FAQ to learn more:
     ‘’How do I access my voicemail?’’

    To activate call forwarding to different phone numbers under specific conditions:

    • If you don’t reply after several rings:

    **61*(number you’re forwarding to)# 

    • If your line is not available (busy):

    **62*(number you’re forwarding to)# 

    Note: Calls can be directed to a different number for each type of forwarding. 

    IMPORTANT: Charges may apply to calls that are forwarded to a number outside the coverage area of your plan.

  1. Fizz call forwarding codes:

    SERVICE

    ACTION

    CODE

    Universal call forwarding (all calls)

    CFU (Call Forward Universal)

    Initiate

    **21*dial number#

     

    Review

    *#21#

     

    Reactivate

    *21#

     

    Deactivate

    #21#

     

    Remove

    ##21#

    Forwarding when the line is busy

    CFB (Call Forwarding on Busy)

    Initiate

    **67*dial number#

     

    Review

    *#67#

     

    Reactivate

    *67#

     

    Deactivate

    #67#

     

    Remove

    ##67#

    Forwarding when a call is unanswered

    (CFNRY) Call Forwarding on No Reply

    Initiate

    **61*dial number#

     

    Review

    *#61#

     

    Reactivate

    *61#

     

    Deactivate

    #61#

     

    Remove

    ##61#

    Subscriber not available

    CFNRC (Call Forwarding on Not Reachable)

    Initiate

    **62*dial number#

     

    Review

    *#62#

     

    Reactivate

    *62#

     

    Deactivate

    #62#

     

    Remove

    ##62#