How do I set up call forwarding?

Call forwarding allows you to forward your calls to another phone number of your choice. It’s useful when you’re on the move, or when you wish to be reached at a number other than your Fizz mobile phone number.

Call forwarding and VoLTE.

Once a plan is activated with a VoLTE compatible SIM card, manually setting up call forwarding will not work. Call forwarding for the voicemail option remains functional. This is temporary. When Fizz will transition to VoLTE, this situation will be resolved and call forwarding will work when you use a VoLTE compatible phone, activated with a VoLTE compatible SIM card.

The details about VoLTE

 

 
  1. Manually set up Call forwarding

    To use the Call forwarding function, make sure your plan includes minutes or that you have funds in your Wallet to pay-per-use.

    Only outgoing calls are possible when call forwarding is activated. Your phone will not ring and you will not receive any notifications (message, missed call, etc.). All incoming calls will be automatically forwarded to the programmed number until the call forwarding function is disabled.

    To activate call forwarding, dial: 

    • **21*(number you’re forwarding to)#

    You can add commas to indicate a pause while dialling. This is how you would add an extension, for example:

    • **21*(number you’re forwarding to),,1234#

    All incoming calls will be redirected to the number you provide, without delay and without your phone ringing.

    To activate call forwarding to different phone numbers under specific conditions:

    • If you don’t reply after several rings:

    **61*(number you’re forwarding to)# 

    • If your line is not available (busy):

    **62*(number you’re forwarding to)# 

    Note: Calls can be directed to a different number for each type of forwarding. 

    IMPORTANT: Charges may apply to calls that are forwarded to a number outside the coverage area of your plan.

  1. Call forwarding and voicemail.

    If you have the voicemail option in your plan, it uses conditional call forwarding. In other words, if you don’t answer after several rings, the call is forwarded to your voicemail.

    This type of call forwarding is programmed by default. To deactivate it, you must remove the voicemail option from your plan.

    How do I access my voicemail?

     

  1. Fizz call forwarding codes:

    SERVICE

    ACTION

    CODE

    Universal call forwarding (all calls)

    CFU (Call Forward Universal)

    Initiate

    **21*dial number#

     

    Review

    *#21#

     

    Reactivate

    *21#

     

    Deactivate

    #21#

     

    Remove

    ##21#

    Forwarding when the line is busy

    CFB (Call Forwarding on Busy)

    Initiate

    **67*dial number#

     

    Review

    *#67#

     

    Reactivate

    *67#

     

    Deactivate

    #67#

     

    Remove

    ##67#

    Forwarding when a call is unanswered

    (CFNRY) Call Forwarding on No Reply

    Initiate

    **61*dial number#

     

    Review

    *#61#

     

    Reactivate

    *61#

     

    Deactivate

    #61#

     

    Remove

    ##61#

    Subscriber not available

    CFNRC (Call Forwarding on Not Reachable)

    Initiate

    **62*dial number#

     

    Review

    *#62#

     

    Reactivate

    *62#

     

    Deactivate

    #62#

     

    Remove

    ##62#