How can I use my own Wi-Fi router with Fizz?

  1. Disable the Wi-Fi feature of the Fizz Wi-Fi modem

    In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus disabling its Wi-Fi capabilities.

    • Open an Internet browser and enter 192.168.0.1 in the address bar.
    • Identify yourself using the following login information:
      • Username: cusadmin
      • Password: **enter your Wi-Fi password**
    • Select Basic
    • Select Gateway
    • Disable the option ''Residential Gateway function''
    • Click Ok

  1. Install your personal Wi-Fi router

    Connect your personal router as indicated in its user guide. 

    Plug the network cable (RJ45) into one of the four (4) numbered ports of your Fizz Wi-Fi modem.

    If there's any issue with the connection, restart both devices (the Fizz Wi-Fi modem and your personal router).
     

    If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings. Using a small, sharp object, press the modem’s reset button for 10 seconds.

    •    CODA-4680 model: the reset button is located behind the Wi-Fi modem. 
    •    CODA-5610Q model: the reset button is located under the Wi-Fi modem.

  1. If needed, restart both your modem and personal router

    This quick video will guide you through each step. But in a nutshell:

    1. Unplug the power cable on your Wi-Fi modem.
    2. Make sure all the lights on the modem turn off.
    3. Wait ten (10) seconds.
    4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

     

    Note: If you are also using a personal router, you'll need to restart it as well. 

     

    Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.