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Everything you need to know.

FAQs

FAQ

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our m
Coverage, 1, Consult the interactive map   Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services.
Text messages, 2, Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not.  Premium te
Calls, 3, You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your walle
Mobile data, 4, The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add f
Voicemail, 5, The calls received on your voicemail are not billable whether you are in or out of your coverage area.  Once voicemail is activated on your pl
mobile coverage plan Manage my mobile plan First steps with my mobile plan Change plan text roaming add-on wallet Payments calls conference call minutes internet data rollover transfer voicemail settings
FAQ

How do I access the internet using my phone?

Make sure you are in a zone that is covered by the Fizz network. See our network coverage map If you are outside the Fizz coverage area, you c
Verify your plan, 1, Make sure your plan includes mobile data.   My plans. If your plan does not include data, you will not be able to connect to the Fizz mobi
Activate mobile data, 2, Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doin
Deactivate the Wi-Fi, 3, Make sure you have temporarily deactivated WiFi on your phone. A phone could keep trying to connect only to WiFi when its WiFi function is activate
Restart your phone, 4, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Test with several websites and apps, 5, Test your connection with several websites and apps. Also try to access the internet with your phone’s web browser. The website or web browser that
"Airplane mode" and "offline mode", 6, Make sure your phone is not in airplane mode or offline mode. If airplane mode or offline mode is activated, calls, mobile data, WiFi and Bluetoot
Check if you have a data usage limit, 7, Check that a mobile data usage limit has not been set on your phone. For example:  Settings → Connections → Mobile data usage Note: Some ph
Make sure your phone’s APN has been correctly configured, 8, Android Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile netwo
Mobile network selection, 9, Make sure your phone is configured to automatically select the Fizz mobile network. IMPORTANT: Before beginning this process, make sure the SIM car
Test the network using a different phone, 10, If possible, test the network using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
Reset your phone’s network settings, 11, IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc. The steps to follow to reset your network settings will
data connection APN coverage Technical issues
FAQ

I’m at risk of depleting my monthly plan. What can I do?

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Usage Meter, 1, Reading your Usage Meter When you log into your account, the first thing you will see is a Usage Meter, which tells you how quickly you are using u
Running out of data or minutes, 2, What to do if your plan is running out of data or minutes: Buy an Add-On An Add-On is additional usage — it could be data, minutes &amp; text or
Read more :&nbsp; What is my Wallet and how do I use it? How do I transfer funds from one Wallet to another? How do I add a plan to my account?
add-on data Manage my mobile plan mobile Payments usage
FAQ

I’m travelling outside my coverage zone. What are my roaming options?

If you are travelling, we recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (w
Travel Add-On, 1, A Travel Add-On is an Add-On to your monthly plan that allows you to use data&nbsp;in a selected zone. It is a one-time package that takes effect imme
Pay As You Go, 2, &nbsp; To pay as you go when travelling outside Canada: Go to My Plans in your Fizz account. Scroll to the plan you wish to change. Click
What is a Zone?, 3, A Zone is a group of countries that all share the same rate for data texts and&nbsp;minutes when you travel using Pay As You Go or a Travel Add-On. In
What happens if my Travel Add-on runs out?, 4, If your Travel Add-on runs out while you are still travelling, your account will use the funds deposited in your wallet to cover travel usage.
What if my wallet is out of money?, 5, If money runs out in your wallet, you will lose the ability to use roaming data and&nbsp;texts. There is no surcharge when your wallet runs out of fun
Can I choose more than one zone?, 6, Yes. For Travel Add-ons you can choose as many zones as you need&nbsp;based on where you are travelling. &nbsp;
What are the roaming prices for each destination?, 7, You can see all applicable rates based on where you'll be travelling in your account : Log into your Fizz account. Under your mobile plan in M
Read more : Partner networks: How does expanded coverage work in Canada? What is an Add-On and how do I buy one?&nbsp; How do I add funds to my F
roaming options travel Manage my mobile plan coverage data mobile Technical issues travel abroad
FAQ

What is data gifting and how does it work?

If you have unused data in your account, you can gift it to any member who is findable in the Fizz community (in other words, anyone who is not in Inc
How do I gift data to another Member?, 1, To send a gift: Go to My Plans in your Fizz account. Scroll to the plan (if you have more than one in your account) that you want to gift from
What kind of data can I gift?, 2, You cannot gift: An unlimited feature, such as text, minutes or minutes for international calls Add-Ons Gifted data (no re-gifting allowed!)
How much data can I gift, 3, You must gift at least 500 MB (0.5 GB). There is no maximum.
How long is a gift valid?, 4, Gifted data is valid until the end of the recipient’s payment cycle that follows the cycle during which the data was gifted. For example, say I receiv
Who can I send a gift to?, 5, You can send a data gift to: Any Fizz customer who is findable in Contacts and has a data plan A complete stranger, as long as they are findab
What to do with a gift?, 6, How do I accept a gift? Can I refuse it? No. You cannot refuse gift. When another Fizz member sends you a gift, your account automatically accepts
Gift data to a stranger, 7, Why would I want to gift data to a stranger? It feels good to help out a stranger. Sometimes a Fizz customer asks the community to gift them data..
Read more : How do I manage my contacts?
gifting data Manage my mobile plan mobile