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Most frequently asked questions
The ABCs of Fizz mobile services.
Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...
I’m outside my coverage zone and my mobile data isn’t working. Why?
Note: If you are having difficulty making or receiving calls while you are travellingYou will not be able to make calls while roaming outside your...
I’m travelling outside my coverage zone and can’t make any calls. Why?
If you’re outside your coverage zone and are having difficulty accessing your mobile data, go to: I’m travelling (roaming) and unable to use my mobile...
What can I do with my Wallet?
The funds in your Wallet can be used to pay for: Pay As You Go Pay As You Go: minutes, texts, minutes for international calls and roaming Learn how to...
I’m travelling outside my coverage zone. What are my roaming options?
You’ll be travelling several months abroad? We recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip...
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