Everything you need to know.



I’m outside my coverage zone and my mobile data isn’t working. Why?

Note: If you are having difficulty making or receiving calls while you are travelling, see: I’m outside my coverage zone and can’t make any calls
Is there mobile data in your plan?, 1, If your plan does not include data, you will not be able to connect to the Fizz mobile internet network. You can adjust your plan to add data. This
Roaming and international calling, 2, Make sure you have activated roaming and international calling (in My Plans > Manage Plan > Advanced Parameters). These two features must be
Restart your phone, 3, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Is your mobile data activated?, 4, Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doin
Is the Wi-Fi function turned off?, 5, Make sure you have temporarily deactivated WiFi on your phone. A phone could keep trying to connect only to WiFi when its WiFi function is activate
Does the phone choose the right network?, 6, IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.

I’m travelling outside my coverage zone and can’t make any calls. Why?

If you’re outside your coverage zone and are having difficulty accessing your mobile data, go to: I’m travelling (roaming) and unable to use my mob
Is your wallet empty?, 1, If your wallet is empty and you’re outside your coverage zone, you will not be able to make calls. When you are outside your coverage area and the
Have you bought the right Travel Add-On?, 2, Make sure you have bought the right Travel Add-On. You need to purchase the Travel Add-On that corresponds to the zone you are travelling in. If th
Roaming and international calling, 3, Make sure that roaming and international calling are activated (in My Plans > Manage plan > Advanced parameters). These two options must be a
Restart your phone, 4, Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. Following your reboot, your applications will load. Your
Did your phone select the right network?, 5, Make sure your device has selected the mobile network you wish to roam on.  IMPORTANT: Before starting this process, verify that your SIM card
Did you dial the number correctly?, 6, Make sure you have correctly dialed the number and area code you wish to call. If you are trying to call a local number or a number outside your us

What can I do with my Wallet?

The funds in your Wallet can be used to pay for:
Pay As You Go, 1, Pay As You Go: minutes, texts, minutes for international calls and roaming Learn how to activate Pay As You Go  
Roaming, 2, If you travel outside Canada and do not buy a Travel Add-On, you can use your Wallet to pay for roaming in your selected Travel Zone. Learn about P
Overage, 3, If you deplete your plan before the end of your payment cycle, funds in your Wallet will automatically be used to pay for your usage. Learn about w
Funds transfer, 4, If you have multiple plans on your account, you can use your Wallet to transfer funds from one plan to another plan on your account. Learn how to t

I’m travelling outside my coverage zone. What are my roaming options?

There are two ways to change your monthly plan so you can have data, text and calling outside your coverage zone. You can buy a Travel Add-On or Pay A
Travel Add-On, 1, A Travel Add-On is an Add-On to your monthly plan that allows you to use data and minutes in a selected Zone. It is a one-time package that takes effe
Pay As You Go, 2, If you are travelling, we recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (w
What is a Zone?, 3, A Zone is a group of countries that all share the same rate for data, text and minutes when you travel using Pay As You Go or a Travel Add-On. In the
What happens if I use my Add-on?, 4, If your Travel Add-on runs out while you are still travelling, your account will use the funds deposited in your Wallet to cover travel usage.
What if my wallet is out of money?, 5, If money runs out in your wallet, you will lose the ability to use roaming data, texts and minutes. There is no surcharge when your wallet runs out of
Can I choose more than one Zone?, 6, Yes. For Travel Add-ons you can choose as many zones as you need based on where you are travelling. If you have chosen a travel Zone, and then
What are my roaming prices for each destination?, 7, You can see all your traveling price option in the travel section in your account : Connect to your Fizz account In My plans, Manage
Read more : Partner networks: How does expanded coverage work in Canada? What is an Add-On and how do I buy one?  How do I add funds to my F