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Most frequently asked questions
Why buy a phone at Fizz ?
Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan. Your phone purchase...
When will my Fizz package be delivered?
The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...
What payment methods can I use?
To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard credit cards such as Vanilla prepaid cards A...
How do I get started with my new phone?
The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz...
What are the warranty details for a phone bought with Fizz?
Since Fizz does not manufacture its own mobile devices, the only warranty offered on new phones is the 12-month manufacturer warranty. Preloved phones...
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