transfer

FAQ

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may nee

To know more: How do I choose my phone number? Activation: How do I transfer my current phone number to Fizz? Activation: How do I choose a rando

activate transfer my number First steps with my mobile plan mobile Technical issues portability transfer

FAQ

How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by differ

To learn more : I’m having problems transferring my current phone number to Fizz. Why? What can I do? Activation: How do I transfer my curren

transfer my number transfer portability First steps with my mobile plan

FAQ

The ABC's of mobile plans

Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details th

Coverage, 1, Consult the interactive map   Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services.

Text messages, 2, Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not.  Premium te

Calls, 3, You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your walle

Mobile data, 4, The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add f

Voicemail, 5, The calls received on your voicemail are not billable whether you are in or out of your coverage area.  Once voicemail is activated on your pl

FAQ

What can I do with my Wallet?

The funds in your Wallet can be used to pay for:

Pay As You Go, 1, Pay As You Go: minutes, texts, minutes for international calls and roaming Learn how to activate Pay As You Go  

Roaming, 2, If you travel outside Canada and do not buy a Travel Add-On, you can use your Wallet to pay for roaming in your selected Travel Zone. Learn about P

Overage, 3, If you deplete your plan before the end of your payment cycle, funds in your Wallet will automatically be used to pay for your usage. Learn about w

Funds transfer, 4, If you have multiple plans on your account, you can use your Wallet to transfer funds from one plan to another plan on your account. Learn how to t

roaming wallet Payments transfer billing

FAQ

I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your nu

transfer my number First steps with my mobile plan number transfer

transfer

FAQs

FAQ

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

FAQ

How do I identify my account number to transfer my number to Fizz?

FAQ

The ABC's of mobile plans

FAQ

What can I do with my Wallet?

FAQ

I’ve waited more than two hours and still can’t use my plan. What’s wrong?

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Sécuriser mon numéro de telphone pour prévenir un transfert frauduleux

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Comment annuler un transfert fait au portefeuille?

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Transfert de mon numéro