transfer

Everything you need to know.

FAQs

FAQ

The ABC's of mobile plans

Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details th
Coverage, 1, Consult the interactive map   Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services.
Text messages, 2, Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not.  Premium te
Calls, 3, You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your walle
Mobile data, 4, The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add f
Voicemail, 5, The calls received on your voicemail are not billable whether you are in or out of your coverage area.  Once voicemail is activated on your pl
FAQ

What can I do with my Wallet?

The funds in your Wallet can be used to pay for:
Pay As You Go, 1, Pay As You Go: minutes, texts, minutes for international calls and roaming Learn how to activate Pay As You Go  
Roaming, 2, If you travel outside Canada and do not buy a Travel Add-On, you can use your Wallet to pay for roaming in your selected Travel Zone. Learn about P
Overage, 3, If you deplete your plan before the end of your payment cycle, funds in your Wallet will automatically be used to pay for your usage. Learn about w
Funds transfer, 4, If you have multiple plans on your account, you can use your Wallet to transfer funds from one plan to another plan on your account. Learn how to t