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Most frequently asked questions
I’m having problems transferring my current phone number to Fizz. Why? What can I do?
If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may...
How do I identify my account number to transfer my number to Fizz?
If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...
The ABCs of Fizz mobile services.
Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...
Is it possible to transfer my plan to another account?
The short answer, unfortunately, is no. As much for a mobile plan as for an Internet plan, our systems do not allow the transfer from one account to...
I’ve waited more than two hours and still can’t use my plan. What’s wrong?
If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...
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