options

Everything you need to know.

FAQs

FAQ

How do I set up call forwarding?

Call forwarding allows you to forward your calls to another phone number of your choice. It’s useful when you’re on the move, or when you wish to be r
Manually set up Call forwarding, 1, Manually set up call forwarding using your phone. Only outgoing calls are possible when call forwarding is activated. Your phone will not ring and
Fizz call forwarding codes:, 2, SERVICE ACTION CODE Universal call forwarding (all calls) CFU (Call Forward Universal)
FAQ

I’m travelling outside my coverage zone. What are my roaming options?

There are two ways to change your monthly plan so you can have data, text and calling outside your coverage zone. You can buy a Travel Add-On or Pay A
Travel Add-On, 1, A Travel Add-On is an Add-On to your monthly plan that allows you to use data and minutes in a selected Zone. It is a one-time package that takes effe
Pay As You Go, 2, If you are travelling, we recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (w
What is a Zone?, 3, A Zone is a group of countries that all share the same rate for data, text and minutes when you travel using Pay As You Go or a Travel Add-On. In the
What happens if I use my Add-on?, 4, If your Travel Add-on runs out while you are still travelling, your account will use the funds deposited in your Wallet to cover travel usage.
What if my wallet is out of money?, 5, If money runs out in your wallet, you will lose the ability to use roaming data, texts and minutes. There is no surcharge when your wallet runs out of
Can I choose more than one Zone?, 6, Yes. For Travel Add-ons you can choose as many zones as you need based on where you are travelling. If you have chosen a travel Zone, and then
What are my roaming prices for each destination?, 7, You can see all your traveling price option in the travel section in your account : Connect to your Fizz account In My plans, Manage
Read more : Partner networks: How does expanded coverage work in Canada? What is an Add-On and how do I buy one?  How do I add funds to my F