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SMS

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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


What’s RCS messaging for Android phones?

Please note that the RCS messaging between iOS and Android users is not available at Fizz for the moment. What’s RCS? RCS stands for Rich...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...


Frequently topics on Community Hub

I am travelling in luxembourg and sms don’t seems to work?

Hi! Usualy, like in the US and Neatherlands, I was able to receive an sms (but not sending them) without having cash in the fizz wallet, nor having a ...

2

My calls are not working after 13 octobre. Galaxy A22 5g model SM-A226B/DSN.

I did the reset at my phone and my calls are not working. Before this date, it was ok. But now, I can't do calls neither receive them. There are only...

11

Can't receive phone calls, can't send or receive SMS... been a month.

I joined Fizz over a month ago, and my mobile number has never worked properly since day one. I cannot receive calls, and I cannot send or receive SMS...

1
1

Not receiving SMS messages

New Fizz member here, subscribed 2 days ago. Phone can easily send SMS messages to android devices, but cannot receive anything. Please advise. I plan...

7

Cannot send SMS from Asia (Vietnam)

Hi, I realize I'm able to receive SMS while being in Vietnam, but I'm unable to answer them. I have an unlimited Canada calls plan. Is there an add-o...

6

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