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SMS

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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


What’s RCS messaging for Android phones?

Please note that the RCS messaging between iOS and Android users is not available at Fizz for the moment. What’s RCS? RCS stands for Rich...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...


Frequently topics on Community Hub

Able to send Short code sms?

Used to be with a different provider and cannot do that. Wonder if I could do it now with fizz? Those five digits number?

4

I can not receive sms messages

I have an iPhone 15. I can send SMS (green) messages but I cannot receive SMS messages. I can receive iMessages (blue) no problem. My ios is up to d...

11

SMS take time to receive but send instantly.

SMS take time to receive but send instantly. I haven't changed anything in my setup or settings. It's been 3 days now that this issue has been happeni...

3

How to request a re-send of the SMS # transfer.

So, filled out the new account and steps to transfer my number, and never got the SMS from my original provider, who'd frozen my account, for not payi...

3

VoLTE, 3G phase out, what does it mean for data and SMS?

I don't use calls or 911 on Fizz, only data, and I occasionally receive an SMS for the old 2FA systems that still require it.My phone supports 4G, and...

8

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