How do I add a user to a plan?

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc.

You will be able to manage aspects of this plan and will make all monthly payments, Add-Ons, etc.

Decide if this person will have their own Fizz account. If they do, they WILL be able to:

  • Participate in the Rewards Program
  • Manage their own preferences for Fizz communications
  • Participate in the Fizz Community Hub
  • Modify their plan*

*You decide what this user can do by modifying their user permissions.

In both cases the user you invite will need to have an unlocked phone.

If this person will not have their own Fizz account, they WILL NOT be able to do any of the above. This may be ideal for a child or elderly relative.

  1. Add a user with an account

    How to add a user with their own Fizz account:
    1. Go to My Plans in your Fizz account.
    2. Select the plan to which you want to add the user.
    3. Click on Manage and choose Add a user.
    4. Select: “Choose this option if the person WILL be able to…”
    5. Enter the user’s email address* and define your relationship to them.
    6. Configure this user’s permissions. 
      How to configure permissions for a user
    7. Scroll to the bottom and click Send invitation.
    8. The person you are adding will receive an email inviting them to join your plan. It’s very important that the user clicks on the link in the email to accept the invitation.
       

    Make sure you add the email address this person wants to use for their own Fizz account. If you send an invitation to the wrong email address, simply return to this process and resend an invitation to the correct email address. 

    When you add a user’s plan to your account, you will have payment responsibility for that user’s plan.

    Learn how to adjust user permissions for a plan on your account

  1. Add a user without an account

    How to add a user without their own Fizz account:
    1. Go to My Plans in your Fizz account.
    2. Select the plan to which you want to add the user.
    3. Click on Manage and choose Add a user.
    4. Select: “Choose this option if the person WILL NOT be able to…”
    5. Enter the user’s first name and last name. Define your relationship to them.
    6. Click Save.

    Once you head back to My Plans, you’ll notice that the plan was renamed to this user. This will help you keep track of and organize multiple plans in your account.