What are the details of the Fizz free trial?

How does the Fizz free trial work?
What’s included in Fizz’s free trial?
What are the eligibility requirements?
What happens after the free trial?

With the free trial, you can test Fizz’s mobile network for fifteen (15) days without providing a payment method or even transferring your number. You can subscribe at any time during or after the trial. And if Fizz isn’t for you, no worries, no hard feelings. 

 

Good to know: 
  • No payment method required. 
  • Available only in certain Canadian regions. 
  • eSIM only: a compatible phone is required. 
  • Internet access is required during the free trial sign-up process. 
  1. How does the Fizz free trial work?

    The free trial lets you test our network without transferring your number. A temporary number will be assigned to you, and since the free trial works with an eSIM, your current provider’s number and plan will continue to function. 

     

    Your trial starts as soon as you activate the Fizz trial plan and will automatically end on whichever of the following comes first: 

    • Fifteen (15) days have passed. The exact end date of your free trial is shown in your Fizz account.  

    OR 

    • The data, minutes, and texts included in your free trial are used up. 

  1. What’s included in Fizz’s free trial?

    • 100 minutes of calls 
    • 100 texts 
    • 3 GB of mobile data 
    • Nationwide coverage: Canada 
    • 5G (depending on your phone’s compatibility and availability in your region) 

     

    No additional usage will be allowed during the free trial period. You won’t be able to buy Add-ons or pay-as-you-go. 

     

    Some Fizz features are exclusively offered to members (i.e., users with a paid monthly service), such as automatic rollover of unused mobile data, the My Rewards program, or the ability to receive (and gift) data to another Fizz member. To enjoy these, subscribe now! 

     

    Good to know: When you subscribe after a free trial, any unused portion of the trial cannot be transferred to the new mobile plan. Activating the new plan will end the free trial if it hasn’t already finished. A new eSIM will also be provided when activating the plan. 

  1. What are the eligibility requirements?

    • Your home address must be within our subscription zone and in the region where the free trial is offered.
    • The free trial works with an eSIM. Your phone must therefore be compatible. 

     

    Good to know: If your phone supports Dual SIM (SIM + eSIM or eSIM + eSIM), your current line and your free trial line can work in parallel on the same device. You can choose at any time which one to use for mobile data, calls, and SMS/MMS from your phone settings. 

     

    • Your current mobile number with your provider must be transferable. 
    • You’ve never had a Fizz mobile plan and haven’t participated in the free trial before. If you already have a Fizz account, you can join the free trial if it contains no active mobile plan and you are at level 1 in the My Rewards loyalty program. 

     

    Good to know: If you’re not eligible for the free trial, you can still try Fizz by activating a mobile plan:  

    • • The eSIM is free and can be ordered and activated the same day.  
    • • There’s no fixed-term contract.  
    • • No activation fees.  
    • • No penalty fees. A refund is possible with the 15-day satisfaction guarantee¹. 

  1. What happens after the free trial?

    Nothing, unless you take action. If you enjoyed your trial, subscribe to a monthly mobile service that includes all Fizz benefits, including customizing your plan. You can subscribe directly in your account or visit Fizz.ca/mobile. No automatic subscription; no bad surprises. 

     

    Don’t forget to use the referral code shared in your account under My Plans to receive a bonus. 

Good to know: It’s not possible to generate a new QR code if an issue occurs with your eSIM (failed installation, QR code deletion, etc.). In such a case, you’ll need to subscribe to a Fizz mobile plan to receive a new eSIM. Fizz mobile plans are covered by the 15-day satisfaction guarantee¹, allowing you to try risk-free. 

When you subscribe, you’ll be able to choose between a 4G or 5G plan based on your needs.

 

(1) The 15-day period is calculated from the effective date of your subscription. The 15-day satisfaction guarantee refund applies only to the monthly payment of the plan. The member must not have used more than 50% of the data included in his plan during this period. The refund will be made automatically using the same payment method used for the initial transaction. Limit of one 15-day satisfaction guarantee refund per account per year. 

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