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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

Ontario only plan

I subscribed to Ontario only plan, just wondering would data work if I traveling to other province, say Quebec? If no, is there any travel add-on I ca...

2

Live in Ottawa, but the number is from MB. What plans are available?

Hi there! A long time ago moved from MB to ON but decided to keep my MB number (204 area code, Winnipeg). Currently, there's a difference between pric...

6

Can I change my plan if my account is suspended?

I waited for the freeze period to end and didn't renew my current plan, thinking I could change when the payment cycle was over. Can I change the plan...

3

Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2

Just opened a new plan with a new number and looking to port my existing number

Hi! I started a new plan with fizz this evening with a new phone number. I assumed that I would be able to port my existing number following the activ...

2

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