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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

Plan recommandation

Usually plan recommandation by fizz less expensive then customized plan ...however I don't find the recommandation plan anymore and I don't how can I ...

5

Regarding the issue of changing my data plan

There is currently a half-month promotional offer for mobile plans. As existing customers, can we switch our current plan to this discounted one? My s...

2

Question about data plans — unlimited or 100 GB only?

Hi everyone — I’m thinking about subscribing to Fizz and I have a few questions before I sign up: Does Fizz offer any “unlimited data” plan (or a pla...

3
0

How I encountered and solved the Mobile Plan Change Failure

I’ve experienced the plan change failure issue twice this year, and both times it was resolved successfully. Here’s what I found out: My payment cycle...

8

Trying to buy a new phone with existing plan but it shows 35$ when my plan is $23

I am trying to buy iPhone but this is very confusing, I am shown plans that are expensive than mine, even when i select my existing plan it is still s...

2

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