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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

What is my perk coverage if I upgrade my plan coverage area?

Hi, I received my mobile data perk while I was on my provincial (ON) plan. If I upgrade my plan to Canada or Canada+USA and then apply my data perk, w...

4

Fizz disables RCS for plans not including Text messages.

Why is RCS disabled for subscriptions that use wallet for texts? Is there an actual cost to it for carrier, or is it just an incentive to have a mont...

15

Can I Use a 10GB Perk If I Switch to a 0GB Data Plan?

Hi everyone, I have a question: If I change my current plan to 0GB of data, but I still have a 10GB Perk that hasn’t been activated yet in my account,...

8

Attention: changing to recommended plan misleading/scam!

Be careful when selecting a new recommended plan as they don't consider the same bonuses. I posted yesterday about my internet plan, which was prompt...

11
1

Won't let me change my current plan to the lower price...

Currently paying 39$/month for the Download 30 Mbps, Upload 10 Mbps plan. This same plan currently has a promotional price at 33$/month. However, whe...

5

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