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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

Deadline to change plans. Will Fizz offer something cheaper for 1GB plan than $12?

I'm currently on an old $5 plan. It comes with 0GB, 0 voice, 0 text, 0 voicemail. But now I plan to switch to a $12 plan, which is 1GB, 0 voice, 0 te...

3

Discovery Plan

I just transferred my number to Fizz today with the 6 month discovery discount, then I realized I chose Provincial coverage instead of national wide c...

2

Plan activation

Got a new mobile plan set up and did the cellphone number transfer steps as asked and my plan is still pending after 24H. Is there any issues ?

2

tv for mobile plans

Is there any plan to offer tv to people with a mobile plan? Seems like this would be an easy way to go country-wide.

3

Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2

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