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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

website/plans

The website says "5G cell phone plans Jump on our 25 GB plan." but the 25GB plan Ontario is 4G.

5

Can't change mobile plan to promo plan

Long time customer here, I want to sign up for the 5g discovery plan, how can I? In account there is no option. Do I need to sign up for new number? ...

8

5G Plans (Ontario)

Is the minimum plan for 5G service in Ontario now 45 gb? On the homepage it says “5G plans that for your budget. 25 gb for $25.” But then the 25 gb pl...

7
1

Can I change my plan while keeping the discovery discount?

This might not be possible, but I am asking anyway. Saw the $25 25 GB plan, my plan is $25 4 GB with 50% discovery discount. Since the plan is the sam...

14

Plan change

Hi everyone If I change my plan And plan start February 26th Which is my cycle day During this time (From Jan 31 to February 24th) if fizz bring be...

8

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