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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

New Quebec plans

PSA for those in Quebec: Fizz just brought in new data tiers for Quebec. Notably, the base 5G plan is now 80 GB for $35. The plans are so new that the...

18

How to change my plan to the latest offer

I have three plans at the moment: $24 for 4GB; $28 for 20GB; and $27 for 10GB. There is currently an offer of 20GB for $22.50 or 10GB for $20.25. I ...

11

940 plan

hello im new to fizz and i got the 940 plan but im only getting normally between 200 to 300 maximum 400 even near the router i asked the support but t...

3

Discovery discount ended need to change plan

My 6 month discount ended and I need to change my plan settings. Was getting unlimited text and call with 20gb data for very cheap in MB. But now tha...

7

Can't change mobile plan to promo plan

Long time customer here, I want to sign up for the 5g discovery plan, how can I? In account there is no option. Do I need to sign up for new number? ...

8

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