travel abroad

Everything you need to know.

FAQs

FAQ

How do I use Pay As You Go?

How you activate Pay As You Go depends on whether you’ll be using it for usage inside or outside Canada:
Inside Canada, 1, To use Pay As You go for data, calls or international calls when inside your coverage area: Go to My Plans in your Fizz account. If you have m
Outside your coverage zone, 2, To use Pay As You go for data, calls, text and international calls for roaming outside your coverage zone: Go to My Plans in your Fizz account.
Read more:  I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out?  What is my Wallet and
FAQ

I’m travelling outside my coverage zone. What are my roaming options?

If you are travelling, we recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (w
Travel Add-On, 1, A Travel Add-On is an Add-On to your monthly plan that allows you to use data in a selected zone. It is a one-time package that takes effect imme
Pay As You Go, 2,   To pay as you go when travelling outside Canada: Go to My Plans in your Fizz account. Scroll to the plan you wish to change. Click
What is a Zone?, 3, A Zone is a group of countries that all share the same rate for data texts and minutes when you travel using Pay As You Go or a Travel Add-On. In
What happens if my Travel Add-on runs out?, 4, If your Travel Add-on runs out while you are still travelling, your account will use the funds deposited in your wallet to cover travel usage.
What if my wallet is out of money?, 5, If money runs out in your wallet, you will lose the ability to use roaming data and texts. There is no surcharge when your wallet runs out of fun
Can I choose more than one zone?, 6, Yes. For Travel Add-ons you can choose as many zones as you need based on where you are travelling.  
What are the roaming prices for each destination?, 7, You can see all applicable rates based on where you'll be travelling in your account : Log into your Fizz account. Under your mobile plan in M
Read more : Partner networks: How does expanded coverage work in Canada? What is an Add-On and how do I buy one?  How do I add funds to my F
FAQ

How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know th
International Calls Option, 1, If you make international calls every month: add the International calls option to your plan. You get each month a fixed number of minutes to make
International Calls Add-on, 2, If you make international calls occasionally: use the International Calls Add-on. The International calls Add-Ons are useful if you need to  m
Pay as you go, 3, To make international calls without changing your mobile plan or buying Add-ons: pay as you go. By adding funds to your wallet, you’ll be able to p
How much does it cost to call internationally from my coverage area?, 4, You can see the cost of our Add-ons, as well as the pay per use rates, in your Fizz account : Connect to your Fizz account Under your mobile p
Read more :  What is an Add-On and how do I buy one? What is my Wallet and how do I use it? What can I do with my Wallet? How do I add fund
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