What is the difference between my home address, billing address and shipping address?
Each type of address — home, billing and shipping — has a different role in your Fizz account.
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Home address.
Your home address is where you live. It’s the address that is associated with your Fizz account.
For a mobile plan, it confirms that you live within our mobile subscription area, allowing the majority of your usage (calls, texts and data) to be done on the Fizz network as per your services agreement.
For a Home Internet plan, it confirms that you live where the technology exists and as such, where the service is available.
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Billing address.
Your billing address is the address associated with your payment method — usually your credit card.
When you add a payment method, make sure that the address you enter is an exact match to the one on your credit card statement. If not, add a new address and copy/paste your credit card address to avoid any error.
Update or add a payment method
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Shipping address.
Your shipping address is where you’ll receive Fizz deliveries.
If you order a SIM card, you can have it delivered to your home or even your workplace.
If you buy a phone on fizz.ca, the shipping address will be the same as the billing address that is associated with the payment method you use to pay for your phone.