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Most frequently asked questions

What’s the My Rewards program?

The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the...


What do I receive with the My Rewards program?

Why activate your upgrades? Leaving your upgrades inactivated is like leaving money on the table. EACH MONTH. Watch our video and see how easy...


Frequently topics on Community Hub

Internet Connection Issues After Upgrading Router?

Hi Fizz Community, I recently upgraded my router to improve my home network coverage, but I've noticed my Fizz internet connection has been behaving d...

2

Swap upgrade

I tried to swap an upgrade using 3 different browsers, but it is not allowing me to. It is not the 1st time that I am doing this, so I am wondering if...

9

If I don't have an active data plan, do I still benefit from the 500 MB upgrades from levels?

If I changed my plan recently for March-April to have 0 GB as I have enough rolling over, do I still benefit from the 500 MB free upgrades that I get ...

6

Upgrades and perks

I have a 500 Meg upgrade and perks on 20 gigs, I was thinking of lower my daughters plans to get the cheaper price with less data and put the upgrade ...

17

Why does Fizz give 4, 5, 6, etc $ off upgrades when they only allow 3 upgrade slots?

I have been with Fizz from the beginning in 2018. Fizz keeps giving me $ off upgrades - I now have six of them, but I cannot use upgrade 4 to 6 becau...

9

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