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Most frequently asked questions

What’s the My Rewards program?

The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the...

What do I receive with the My Rewards program?

Why activate your upgrades? Leaving your upgrades inactivated is like leaving money on the table. EACH MONTH. Watch our video and see how easy...

Frequently topics on Community Hub

Upgrading to 1 gig internet.

Thanks in advance for your help. I didn't want to wait an hour to get a response through chat and thought I'd ask my question here. I'm looking to up...

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1

I bought the wrong plan! Fizz won't let me upgrade LOKFX

I bought the wrong plan and Fizz will not let me upgrade until next month. Just moved into my new place and don't have wifi yet. Any help will be very...

2

Can I stack internet upgrades?

Hi! I am on Level 3 and since starting in 2024, I have the $2 and $1 off options on my internet plan. I read that I can have up to 2 upgrades applicab...

2

Going from 250mb upgrade to 500mb upgrade

As the title says, I have just hit level 2, and I wanted to change the 250mb upgrade to the 500mb upgrade. The first thing I tried was to click the a...

7

How does $1 upgrade work?

I applied $1 upgarde to my plan and is still pending. How does it work? There are 3 spoaced udner upgrade. Under this is reads Activate or Modify. Wha...

9

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