The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the Community Hub, gift your mobile data to another Fizz member, refer a friend, etc. In fact, the longer you stay with Fizz, the more you’ll be dazzled with the rewards we have in store for you throughout your Fizz journey :) How do I subscribe? You are automatically subscribed to My Rewards the minute you create an account on fizz.ca. Don’t have an active plan yet? No worries. You can still start earning points in the program by participating in the Community Hub for example. You’ll need an active Fizz plan, however, to use any reward you receive. How does My Rewards work? Throughout your Fizz journey, you collect points for actions you complete: answer a question in the Community Hub, refer friends, add funds to your wallet… you get the point (no pun intended). Accumulating points allows you to progress from level to level. Your points are yours, and yours alone. You cannot gift your points to another Fizz member. It’s also important to know that your points cannot be redeemed for cash. If a member is not the one paying for his own plan, such as it may be the case for a young member whose parents pay for them, this member won’t receive the points related to the dollars spent. The levels Throughout your Fizz journey, you collect points for your dollars spent, and for a whole bunch of actions you complete such as posting on the Community Hub. Accumulating points allows you to progress from level to level. Your level indicates your status in the My Rewards program. Each level offers you upgrades or perks as rewards. The

The upgrades Each time you reach a new level in the My Rewards program, you unlock a new upgrade. An upgrade is a long-term reward that boosts your plan every month, like additional mobile data or a monthly rebate on the price of your Home Internet plan. Once activated on your plan, you get to enjoy your upgrade each and every month. Every upgrade is valid for two (2) years starting from the date you receive it (whether you apply it to your plan or not). So, keep an eye out and activate your upgrades as soon as possible to fully take advantage of them. Each Fizz plan has three (3) slots on which an upgrade can be applied. The number of unlocked slots ready to welcome an upgrade varies based on your My Rewards level. If you have more than one slot available on a plan, the upgrades you’ll assign to that plan will be cumulative, making your plan even richer. Can I gift my upgrades to another Fizz member, or transfer them from month to month? Your upgrades are yours, and yours alone. You cannot gift your upgrades to another Fizz member. An upgrade, however, gets the same preferential treatment as your plan. As such, if you activate a mobile data upgrade on your plan and you don’t use all its data within a payment cycle, the unused data will get rolled over to the next month. For example, say you receive an upgrade of 200 MB of additional mobile data, but only end up using 50 MB during your payment cycle. The remaining 150 MB will be rolled over to the next month. Your upgrades can have any one of the following status: In use: you’re currently enjoying this upgrade every month. If you click on it

For your information, some referral bonuses are not showing in the account of certain members. Fizz is aware and wants to reassure you: no bonuses will be lost! It’s a display issue our teams are currently working on, and everything should be back to normal shortly. You must have an active Fizz plan to invite friends and receive referral bonuses. Learn more on how to invite friends over to Fizz. When will my friend and I receive our referral bonuses? When your friend subscribes to Fizz using your referral code, both of your referral bonuses will be pending until your invited friend becomes a paying member. When your friend completes their second monthly payment, they will receive their referral bonus. From there, your own referral bonus will be applied on your next payment. If you have multiple plans, your referral bonuses will be applied on the payment for your default main plan (the oldest plan in your account). You can change your settings under your profile to choose another plan. Once that change is done, any future referral bonus will be assigned to that other chosen plan. What is the amount of the referral bonus? The usual amount for the referral bonus is $25, for both the Fizz member and the person they invite, but this amount can vary based on the activation date. More specifically: for a mobile plan, the date at which your friend activates their SIM card. for a Home Internet plan, the date at which your friend subscribed and chose their installation appointment. How do I know when friends I invited have signed up (and the amount of the corresponding bonus)? You are notified every time a referred friend subscribes, activates their account and makes their second payment. You will receive an in-account notification, and depending

You must have an active Fizz plan to invite friends and receive referral bonuses. When you activate your Fizz plan, you receive a unique referral code. When someone you invite activates their Fizz account using your referral code, whether for a mobile or Home Internet service, and makes their second monthly payment, you will each earn a referral bonus. The usual amount for the referral bonus is $25 for both the Fizz member and the person they invite, but this amount can vary based on the activation date. More specifically: for a mobile plan, the date at which your friend activates their SIM card. for a Home Internet plan, the date at which your friend subscribed and chose their installation appointment. Learn more on how referral bonuses work, and are allocated. Sharing your code to invite friends. Your referral code is a unique five-digit combination of letters and numbers. It is not case sensitive, meaning you can use upper or lower case letters (for example: AB123 or ab123). It does not change or expire. If you unsubscribe and resubscribe to Fizz, you will have the same referral code. To get your referral code and share it: Go to My Profile in your Fizz account. Scroll down to the tile to invite friends. Click on Reveal my referral code. From there, you’ll have access to the different sharing options. Follow the on-screen steps to invite your friends. You can also copy and paste your referral code and share it any way you like using your favourite social tool or network — email, social media, text, pen and paper… it’s up to you. But don’t forget to include a link to the Fizz subscription page. You can invite as many friends as you want. Your referral bonuses will only add up. How