Lost

Most frequently asked questions

How do I find out if my phone is on the National Stolen Device Blacklist?

The Canadian Wireless Telecommunications Association (CWTA) has created a public site that allows you to search for your phone’s IMEI to find out if...

What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...

Frequently topics on Community Hub

Lost phone, can I replace with eSIM?

hello, I lost my phone and blocked it and the SIM card. I am physically in the US for another 10 days. Can I buy a new phone here and get an eSIM card...

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Lost my VoiceMail & Call minutes

Suddenly after my last monthly payment. Receipt shows 'Voice Mail: Yes'. People calling me tell me there's no voice mail at my number anymore. They c...

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For those wondering I do still need data i made a couple posts already

Hey guys u wonderful people hope everyone is doing ok I have made post about it before u can probably still find them burried in here somewhere if u r...

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lost phone

hi lost my phone and need new sim card do i just order one can i keep same number ?

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What's most cost-effective if you don't call a lot?

I can't seem to see prices for add-ons or pay-as-you go rates before activating a SIM - am I missing a page where all this is detailed? I usually only...

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