Lost

Most frequently asked questions

How do I find out if my phone is on the National Stolen Device Blacklist?

The Canadian Wireless Telecommunications Association (CWTA) has created a public site that allows you to search for your phone’s IMEI to find out if...

What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...

Frequently topics on Community Hub

lost phone

hi lost my phone and need new sim card do i just order one can i keep same number ?

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Lost old phone (SIM from different provider), how do I activate new Fizz SIM card?

Hi, I lost my old phone with a different provider SIM card inside….. Got a new phone and switching to Fizz. Received SIM card today, but cant activate...

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lost phone

how to disable the sim card if my phone is lost？and what next ？

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How much it takes to activate a lost SIM card?

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What's most cost-effective if you don't call a lot?

I can't seem to see prices for add-ons or pay-as-you go rates before activating a SIM - am I missing a page where all this is detailed? I usually only...

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