Lost

Most frequently asked questions

How do I find out if my phone is on the National Stolen Device Blacklist?

The Canadian Wireless Telecommunications Association (CWTA) has created a public site that allows you to search for your phone’s IMEI to find out if...

What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...

Frequently topics on Community Hub

reply to the last post

hi, the status I can see never gets updated. I am sorry but last time you said this ticket was already marked as the highest priority, and just now yo...

2

Modem returned in store but account shows “not received” – receipt lost

Hello, I’m asking for help regarding a modem return issue. I suspended my internet plan on November 11, 2025. On the same day (November 11, 2025), I r...

2

lost post/plan doesn't support call

I made a post from my phone and it has disappeared. It was about trying to call a store from the Tim Hortons app. The number was +xxxxxxxxxx but I go...

5

WAN IP Address lost (0.0.0.0) – Frequent Disconnects

Hello, I'm experiencing a recurring issue where my modem-router (Hitron) frequently loses the WAN IP address, resulting in a complete loss of internet...

2

1

What's most cost-effective if you don't call a lot?

I can't seem to see prices for add-ons or pay-as-you go rates before activating a SIM - am I missing a page where all this is detailed? I usually only...

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