Phone doesn’t reboot

  1. Try turning the phone on while it’s charging

    Plug your phone to a functioning charger, and try to power it on. 

    Sometimes the mere fact of being connected to an energy source allows the boot sequence. 

  1. Try charging via USB or with another charger

    Check that this is not an issue with a damaged electric cable. Test with another cable to make sure.

    You can also test the charge by removing the power supply block, and connecting the USB end (Type A) into a compatible device.

    Check that the cable works well by trying to charge another phone if you have one.

  1. Remove the battery, and put it back in (removable only)

    On some phone models, the battery is removable. 

    If this is the case for your phone, remove the battery for at least 10 seconds and put it back in place. Then, try turning your phone on again. 

  1. Restart your phone

    Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds.

    If it’s a timely issue with the operating system or an app, the phone will be able to reload everything to work properly. 

    If the phone is frozen, and you cannot restart it, try a force restart. 

    The key sequence to complete a force restart can vary from one phone model to another. It’s usually a simultaneous combination of keys. 

    To know the one for your phone, make an Internet search using the keywords that correspond to your phone. 

    Ex. Force restart Samsung S10

  1. Restore your phone to its factory settings

    IMPORTANT: Save all media, contacts, apps and text messages that are archived and want to keep before proceeding.

    Some of your phone’s parameters will need to be reconfigured after: mobile data blocking, NPA, Wi-Fi settings, Bluetooth function etc.


    The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:

    Android: Applications → Settings → General management → Reset → Reset settings → Click on Reset settings

    iPhone: Settings → General → Reset → Erase all content and settings


    Check whether the issue is still there before configuring and personalizing your phone, or installing apps.

  1. If it’s a physical break

    If your phone suffered from physical damage, this unfortunately won’t be covered by the manufacturer warranty.

    You could consider having your phone repaired:

    • Every manufacturer has a list of authorized repair locations. Check their website to locate the one nearest you.
    • A quick search on the Internet will also help you find other repair shops.

    Or else, you can always use your Fizz SIM card in another phone since your plan associated with it remains active. Perhaps you know someone that can help you out? Or, use this opportunity to upgrade your phone model. Fizz offers great options, both new and Preloved.


    How to buy a phone at Fizz