What is the Speed booster?

How does the Speed Booster work?
Who can benefit from the Speed Booster?
How do I know if my new Internet speed has been activated?
How can I keep my boosted speed beyond the 15-day period?

The Speed Booster is a temporary offer that allows selected customers to enjoy a higher Internet speed free of charge for a limited period (15 days). Once activated, your Internet plan will automatically be boosted to a faster speed, at no additional cost.

  1. How does the Speed Booster work?

    Selected members will receive an email to that effect. If you have received the email, here are the steps to follow:

    • Activate the Speed Booster in your rewards via My Account>My Benefizz> My rewards > My perks. 
    • Your Internet speed will increase to the next level, that is, the speed indicated on the Booster.
    • After 15 days, your Internet speed will automatically return to your regular plan speed.

  1. Who can benefit from the Speed Booster?

    This offer is reserved for members with an active Internet plan at Fizz. It is available only where access and technology permit. Only selected customers will receive an email enabling them to activate the Speed Booster.

  1. How do I know if my new Internet speed has been activated?

    When you activate the Speed Booster, your Internet modem will take a few minutes to restart and the new speed will be activated

    The modem restart may take up to five minutes, during which your Internet connection will be interrupted.

    Once the modem has restarted, run a speed test to ensure you have the appropriate boosted speed.

    Download the Fizz Wi-Fi app to run a speed test.

    appstore google play

    To log in, use the same credentials as your Fizz account.

    At the end of the Speed Booster period, the modem will restart again to restore your original speed.

  1. How can I keep my boosted speed beyond the 15-day period?

    If you are satisfied with the tested speed, you can upgrade your plan to enjoy your boosted speed long-term.

    There are several ways to change your Internet plan:

    • From your Speed Booster expiration email, received two days before the end of the period.
    • From the My Plans section, where a link to keep the boosted plan is available in the purple tile.
    • In the Manage my plan > Change my plan section of your Fizz account.

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