How do I unsubscribe from Fizz Home Internet?

Is this goodbye? We’re sorry to see you go. Please know that if this plan is the only one you have with Fizz, unsubscribing means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us.

  1. Don’t forget your modem

    To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps.

    Don’t forget to note the return ID number to return your Fizz Wi-Fi modem (and its power cable) to us. You have 15 days following the date you unsubscribe to return it. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.

    How to return my Wi-Fi modem

    Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.

  1. Avoid doubling up

    If you're planning to go from Fizz to another Internet provider, don't forget that you are responsible for unsubscribing and cancelling your Fizz Home Internet plan. Subscribing to a new Internet provider will not cancel your Fizz Internet services automatically.

     

  1. Deceased member

    Following the unfortunate death of a Fizz member, a close friend or family member can disconnect their services.

    To do so, please contact our Customer Service team using the chat bubble. Have ready an official document that proves the member is deceased. The rep will be asking for it, along with your contact information and the nature of your relationship with the concerned Fizz member.

    The Home Internet plan will be deactivated at the end of the payment cycle, unless a specific request on that matter is made.