Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Mobile plans Bring your own phone plans Activate my SIM Coverage Travel Points of sale
Phones
Shop Preloved phones Phone plan deals Financing with Affirm Why buy with Fizz? How it works
Internet
Internet plans Moving Wi-Fi Technologies How it works
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers

Breadcrumb

  1. Solutions
  2. Home

First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Frequently topics on Community Hub

Why my mobile does not ring?

My mobile does not ring. At first, I thought it was an issue with my phone, but then I asked my husband to switch to Fizz as well (he previously had V...

6

(Update) Still no internet although connected!

Hello, Thanks for answering and it beats me why my first post/discussion has been closed yesterday... Anyways, today's a new day and more bright outsi...

2

Referral code

Hello, a quick question.I am planning to create a mobile plan, it seems that after entered the address, it will ask you to type in the activation code...

3

phone number transfer issue

Hi all, I am transferring my original phone number from other service provider to Fizz. I followed every step, and the first day I got an email saying...

4
1

Any body tried this FREE voice mail workout I borrowed from old Wind Mobile times ?

In old Wind Mobile times. My phone has unlimited in/out but no voice mail. Need pay $8/month for voice mail, so I find out a workout to use Fongo as m...

5
39

Show more discussions

Footer main navigation

Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Why buy with Fizz?
  • How it works
  • Financing with Affirm
Internet
  • Internet plans
  • Moving
TV
  • TV+Internet plans
  • Add to your plan
  • TV content
Moving
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
  • Current offers
  • Moving offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login