Change plan

Everything you need to know.

FAQs

FAQ

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area. The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy a Travel Add-on. If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. The Quebec coverage area also includes the Ottawa region. Hawaii and Alaska are included in the Canada + U.S. coverage area, but not Puerto Rico (Puerto Rico is included in the Latin America zone in the Add-ons). If you see FIZZ EXT as the network name on your phone, this means you are no longer on the Fizz network. You can use your Fizz mobile services thanks to our agreements with partner networks, but the majority of your usage, however, must be done within your subscription area (whatever your coverage area is). Learn more about the usage limits while on partner networks. Text messages Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not. Premium text messages are not supported by Fizz. As such, it’ll be impossible for you
FAQ

Everyone pays a fair price every day.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our pricing policy is also one of a kind: our prices are fair for everyone every day. What does “everyone pays a fair price every day” mean? Simple. 1. With Fizz, you can change your plan anytime. As a prepaid service provider, we don’t have fixed-term contracts that tie you or us to the price of a plan. In other words, we give you the opportunity to change your plan every month so you only pay for what you need (1). This way, as your needs evolve over months or even years, you’re not stuck with a plan that doesn’t fit. Fair, right? 2. With Fizz, there are no plan promotions. We don’t give preferential treatment to new members, and you don’t need to ask for it either. Instead, we make sure everyone pays a fair price at any point in time. 3. With Fizz, the more you stay, the more you benefizz. Isn’t it time you get rewarded for your loyalty? We surely think so. With our My Rewards program, you earn upgrades and perks that complement your plan month after month. Examples? You could save $1, $2, $3 or even more per month on the advertised price of your Home Internet plan. Or, enjoy 250, 500 or even 750 MB of free additional data for your mobile plan. It’s only fair that we make sure that the value you get for the money you spend with Fizz reflects, and increases, based on how long you’ve been with us. Does that mean that the price of my plan can go up? Just like the price of your plan can go down, sometimes the price could go up
FAQ

I’m moving. How do I change my address for my Home Internet service?

Log into your Fizz account and click on My plans. Select your internet plan and click on Manage my plan. Click on Moving my service. Follow the instructions. You’ll have to: validate the availability of the Fizz Home Internet service at your new address; confirm your new plan; schedule your installation appointment at your new address; confirm your deactivation date at your current address. Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address. I’m trying to choose my new plan for my new address, and I am told that Fizz Home Internet is not available. What do I do? Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and Ontario. In time, the service will become available to a growing number of postal codes. The internet connection of a provider other than Fizz is still active at my new address. What do I do? If the person currently living in your new address is subscribed to a Fizz competitor, it is their responsibility to move their plan or unsubscribe. You can proceed with moving your Fizz plan to this address without worrying about whether they have initiated a move with their provider. A Fizz internet connection is still active at my new address. What do I do? If the person currently living at your new address is a Fizz member, it’ll be impossible to process your request for a Home Internet plan at this address. You’ll have to wait for that person to deactivate their own plan. I’m trying to select my plan for my new address, and I can’t select the speed I want. Why? Not all internet connections are created equal. You may end up moving from an area with high bandwidth to one
FAQ

How do I change my mobile plan?

You can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle. To change your plan: Go to My Plans in your Fizz account. Scroll to the plan you wish to change. Click on Manage and then Adjust your plan. Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail). As you adjust your plan details, you will see your new monthly fee in the box below. When you like what you see, click Save Changes. Changes take effect at the start of your next payment cycle. Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle. When does a plan change come into effect? Your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle. If you need features such as data, minutes, texts or minutes for international calls immediately, buy an Add-On or use your Wallet to pay as you go. If you change your plan, your rolled-over data will match your new coverage. For example, if you switch from a Canada-US to a Quebec plan, your rollover data will also switch to a Quebec plan. Read more : Learn about Add-OnsLearn about Pay As You GoWhat if I only want a data plan, without texts or minutes?How do payment cycles work?
FAQ

How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that the rates are the same whether you are calling a landline or a mobile number. You also need to activate the International calls option of your plan. To do so: Go to My Plans in your Fizz account. If there is more than one plan on your account, scroll to the plan you wish to change. Click on Manage and choose Advanced parameters. Next to No International calls, slide the radio button to Off. International Calls Option If you make international calls every month: add the International calls option to your plan. You get each month a fixed number of minutes to make international calls from your coverage area to the country you select among our special rate list. You can only select one country at a time, but you can change it. If you do, that change will be effective when your next payment cycle begins. Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle. Learning how to edit your mobile plan. If you can't find a specific country on our list, you’ll have to opt for an Add-on instead. International Calls Add-on If you make international calls occasionally: use the International Calls Add-on. The International calls Add-Ons are useful if you need to make international calls occasionally to countries not covered by your monthly plan. You can purchase as many International calls Add-ons as you need, based on which zones these countries are in.Learn about buying Add-Ons Pay as you go To
FAQ

Important information for mobile members who subscribed before October 17, 2019.

If you subscribed to Fizz mobile services before October 17, 2019, this means you joined us during our early days. This also means you are paying less for your mobile plan than the price currently advertised on our website. If this is the case, these questions and answers are for you. What will happen to the price of my mobile plan if prices change? I subscribed BEFORE April 12, 2019: To thank you for being true ambassadors from the get-go, the price you are paying now will stay the same (1). If you change your plan, however, you will lose the price you are paying now, and regular prices will apply. I subscribed BETWEEN April 12, 2019, AND October 16th, 2019, inclusively: When you subscribed to Fizz during the stabilization period, you were informed that your plan was to switch to its regular price once that period was over. But to thank you for your patience and collaboration, you get to keep the price you are paying now until early 2020. You will be notified of the switch to the regular price 30 days in advance. If you change your mobile plan, however, you will lose the price you’re paying now, and regular prices will apply. If I want to add an Add-on to my plan, does that count as a change, which will result in me paying regular prices? No. An Add-on is a punctual additional block of data, minutes, texts or international minutes that you’re adding to your monthly plan. It’s not a recurrent change to your monthly plan, which means your plan will keep its reduced price. Other examples that won’t impact the reduced price of your plan include any action related to your Fizz wallet, a change of address, phone number or payment method, adding an