Partner networks: How does expanded coverage work in Canada?
Access a partner network on mobile
The expanded coverage zone is for our mobile clients who travel in specific regions not covered by the Fizz network. It is intended for occasional coverage, and applies to both Quebec and Canada.
The majority of your usage (calls, texts and data) must be done on the Fizz network.
We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods.
Use our coverage map to check that you are using your phone in a zone covered by the Fizz network.
Recognize a partner network
Our phones are programmed to prioritize the Fizz network. When your phone is outside the Fizz network, it will automatically connect to an available partner network.
When you’re connected to a partner network, its name will be displayed on your phone as Fizz EXT.
It is important to check the name of the network indicated on your phone. If it does not say Fizz, you are on one of our partner networks and your usage will be considered extended coverage. You can adjust your phone’s settings to limit this usage by deactivating roaming on our partner networks.
Good to know:
The Quebec coverage area also includes the Ottawa region.
Hawaii and Alaska are included in the Canada + U.S. coverage area, but not Puerto Rico (that destination is included in the Latin America zone in the Add-ons)
Use your Fizz account to check whether a destination is included or not in your coverage area. Once logged in, under your mobile plan, click on Manage / Add-ons. Enter the destination.
- If the search gives no result, it means that the destination is included in the coverage area you chose for your plan.
- If to the contrary you see various price options to make or receive calls for this country, this means that this destination is not included in your coverage area.