How do I unsubscribe from Fizz TV?

If this really is goodbye
Avoid doubling up
Deceased member
A few recos 


Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. 


Is there a plan or price that would better fit your needs? 

If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan and channels every month if you want.  

How to modify my plan 

 

Do you know anyone who is looking for a TV, Internet or mobile provider? 

The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services.  

Reveal my code 

 

Are your My Rewards upgrades activated on your Home Internet plan?

Based on your level in the loyalty program, My Rewards, we're talking up to $6 off the price of your plan. Every month. And having a TV plan sure helps you earn My Rewards points which in turn will get you those great upgrades and savings.  

Check my upgrades 
 

  1. If this really is goodbye

    To unsubscribe from your TV plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. 

    If you unsubscribe from your TV plan, it’ll be deactivated immediately. You will receive a prorated refund based on the days left, if any, in your payment cycle.  

    If you unsubscribe from your Internet plan, you’ll have to choose your deactivation date. Your TV plan will be deactivated on the same date, and any outstanding refunds, if any, for your two plans will be processed at the same time when you return your Fizz Wi-Fi modem. 

  1. Avoid doubling up

    If you're planning to go from Fizz to another TV provider, don't forget that you are responsible for unsubscribing and cancelling your Fizz TV plan. Subscribing to a new TV provider will not cancel your Fizz TV services automatically.  

  1. Deceased member

    Following the unfortunate death of a Fizz member, a close friend or family member can disconnect their services. 

    To do so, please contact our Customer Service team using the chat bubble. Have ready an official document that proves the member is deceased. The rep will be asking for it, along with your contact information and the nature of your relationship with the concerned Fizz member.  

    Fizz services will be deactivated at the end of the payment cycle, unless a specific request on that matter is made.

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