I’ve unsubscribed. I want to return my Wi-Fi modem, but it’s lost or broken.

Please let us know if there’s a problem with returning your Wi-Fi modem.

To contact Customer Service, simply click on the chat bubble in the bottom right corner of this page. You can access the bubble chat within our business hours.

If you return a modem that is in poor condition, or if we receive a box that does not contain your modem, you will be charged a $225 (plus applicable taxes) modem replacement fee and/or $60 for delivery by a technician. If a refund is due to you, this amount will be deducted from the amount due.
 

To learn more about the process of unsubscribing from the Internet service, please refer to this FAQ.