I’ve unsubscribed. I want to return my Wi-Fi modem, but it’s lost or broken.

Please let us know if there’s a problem with returning your Wi-Fi modem.

To contact Customer Service, simply click on the chat bubble in the bottom right corner of this page. You can access the bubble chat within our business hours.

If you return a modem that is in poor condition, or if we receive a box that does not contain your modem, you will be charged a $225 (plus applicable taxes) modem replacement fee and/or $60 for delivery by a technician. If a refund is due to you, this amount will be deducted from the amount due.

 
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