When will my Fizz package be delivered?

COVID-19 updateWe're still delivering.
The delivery of SIM cards and Wi-Fi modems is still offered. Rest assured that our technicians and delivery partners respect the necessary hygiene rules required at this time. 

Update 05/14/2020: Please note that Canada Post, one of our delivery partners, informed us to expect delays up to 5 days in SIM cards deliveries in the Montreal region. Please check the partner's delivery tracking for further details. The Wi-Fi modem delivery is not impacted.

 

You can see the status of all your Fizz orders in your Order history.

  1. Log into your account and go to My profile.
  2. Click on Order history See details.
  3. Click on the shipping number to see on the carrier’s website the details of your delivery.
  4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
  5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
go to shipping number to track your delivery on the courrier service website
Go to shipping number to track your delivery on the courrier service website

 

  1. When will my SIM card be delivered ?

    Delivery will depend on which shipping option you selected when you ordered.

     

    Express shipping (under 3 hours):
    • Available only for SIM card deliveries in the Greater Montreal Area.
    • Offered in the order process when we know we’ll be able to commit to this delay.
    • Expect your delivery:
      • Monday to Friday, for an order placed between 8 a.m. to 6 p.m. EST (no delivery later than 9 p.m.).
      • Saturday, for an order placed from 8 a.m. to 2 p.m. EST (no delivery later than 5 p.m.).

     

    Standard shipping (2 to 3 business days):
    • If your delivery time spans a statutory holiday, delivery will take an additional day.
    • Expect your delivery:
      • Within the week for an order placed early in the week.
      • On the following week for an order placed towards the end of a week.

     

  1. Delivery delays

    Start by checking the status of your delivery:

    1. Log into your account and go to My profile.
    2. Click on Order history.
    3. Click on See details of your order.
    4. Click on the shipping number to see on the carrier’s website the details of your delivery

     

    For Planète Courrier, go to “click for more info” and enter the postal code of the delivery address to see delivery details. As an example here, we learn that the SIM card delivery is not late. The card was actually pasted on the door.

    click for more info
    'click for more info' on Planete courrier's tracking website tells us here that the SIM card has been pasted on the door

     

    If there’s any delivery issue, contact the carrier directly. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

     

  1. Report an issue with my package

    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours