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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


I can’t send or receive text messages (SMS). Why?

Some text messages sent by businesses such as 2-step verification messages may not be sent to your phone properly. We continue to gradually roll out...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

WiFi Calling and Texting when outside country

Really hoping WiFi Calling and Texting comes soon. USA Roaming is great, but when outside cellular or north america it would be great to have text ove...

4

Can’t text or receive texts from people who are not using IMessage

Hello, I switched from Fido to Fizz. Everything is working well except the tai cannot text or receive text messages from people who are not using IMes...

3

While in the USA... options for voice mail and text only with no minutes?

I will be in the USA for the next couple of months. I have a USA phone and only need to know if I have voice mail or a text message coming in on my FI...

5

is anyone able to send texts? pouvez-vous recevoir des textos?

This is so weird and random, but all of a sudden, since 7:30pm, texting seemed to stop working altogether. I have full bars, can usa data, can even ma...

21
3

Can't send texts while on Fizz Ext

I'm traveling and am currently on Fizz EXT. Some texts are coming in hours later. I am able to browse the Internet, can initiate calls but am unable t...

2
12

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