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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


I can’t send or receive text messages (SMS). Why?

Some text messages sent by businesses such as 2-step verification messages may not be sent to your phone properly. We continue to gradually roll out...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

I can't make calls or send text messages

Hi there, I just signed up for a Canada + USA Plan, I only used imessage and GPS while in the states for two days, but got home from the states today ...

5

Text message to transfer number never came through despite several requests?

I've been trying to transfer my number from Public Mobile to Fizz, but have never received a text asking for my permission. I've sent the request twic...

2

I can’t make calls and send text messages even if I purchase a travel add-on

I purchased a travel add-on (60 min calls and 200 texts) yesterday (25 sept) for my stay in United States and it is not working. When I try calling, ...

2
1

Does the unlimited texting cover texts to the usa from Canada?

Does the unlimited texting cover texts to the usa from Canada?

6

Can’t text or receive texts from people who are not using IMessage

Hello, I switched from Fido to Fizz. Everything is working well except the tai cannot text or receive text messages from people who are not using IMes...

3

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