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Most frequently asked questions
The ABCs of Fizz mobile services.
Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...
Quebec government alert message 25/11/2020
The Quebec Alert Ready system will send a test SMS on November 25, 2020 at 1h55 pm (EST) Who is concerned ? All mobile devices compatible with an up...
I’m receiving multiple copies of my text or multimedia text messages (SMS or MMS). Why?
If you are receiving multiple copies of your text messages, it may be caused by an intermittent connection between your phone and the mobile network...
I can’t send or receive multimedia text messages. Why?
IMPORTANT: Text messaging service (SMS) can take between one (1) and twenty-four (24) hours to be functional if your mobile line has just been...
Why does my mobile phone say “Emergency calls only”?
Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage.See our network coverage map If you are...
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