Skip to main content
  • FR

Mobile Menu

Mobile
Our Plans
Coverage
How it works
Add-ons
Travel
Activate my SIM
Internet
Phones
Why Fizz
Switch to Fizz
My Rewards
Invite friends
Rollover
Gifting
Help
Solution Hub
Community Hub
Transfer my number
Fizz network settings
Contact us
Status of our services
fizz-logo

Main navigation

  • Mobile
    Our plans
    Coverage
    How it works
    Add-ons
    Travel
    Activate my SIM
  • Internet
    Our plans
    Wi-Fi Technologies
    How it works
  • Phones
    Shop
    Why buy with Fizz?
    How it works
    Preloved phones
    Financing with PayBright
  • Why Fizz
    Switch to Fizz
    My Rewards
    Invite friends
    Rollover
    Gifting
  • Help
    Solution Hub
    Community Hub
    Transfer my number
    Fizz network settings
    Status of our services
    Contact us
  • Login
    • FR

Breadcrumb

  1. Solutions
  2. Cancellation

Cancellation

Search in the Cancellation section

Most frequently asked questions

What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...


I’m moving. How do I change my address for my Home Internet service?

Log into your Fizz account and click on My plans. Select your internet plan and click on Manage my plan. Click on Moving my service. Follow the...


How do I manage an appointment for a technician to visit my service address?

COVID-19 Update: As part of the precautionary measures against the COVID-19 virus, our technician will leave your Fizz Wi-Fi modem at your door. The...


I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...


I’ve unsubscribed. How do I return my Wi-Fi modem?

IMPORTANT: You are required to return your Fizz Wi-Fi modem within 15 days after your unsubscription date, or else you will be charged the amount of...


Footer main navigation

Why Fizz?
  • Switch to Fizz
  • Invite friends
  • Rollover
  • Gifting
Mobile
  • Create your plan
  • Coverage
  • How it works?
  • Add-ons
  • Travel
  • Need a phone?
  • Activate my SIM
Internet
  • Our plans
  • Wi-Fi Technologies
  • How it works?
  • Wi-Fi Poetry
Help
  • Solution Hub
  • Community Hub
  • Transfer my number
  • Fizz network settings
  • Status of our services
  • Contact us
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet code
fizz-white
© Fizz 2021
  • FR