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Most frequently asked questions
What box size should I use to return my Fizz Wi-Fi modem?
Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...
I’m moving. How do I change my address for my Home Internet service?
Log into your Fizz account and click on My plans. Select your internet plan and click on Manage my plan. Click on Moving my service. Follow the...
How do I manage an appointment for a technician to visit my service address?
COVID-19 Update: As part of the precautionary measures against the COVID-19 virus, our technician will leave your Fizz Wi-Fi modem at your door. The...
I’ve unsubscribed and want to return my modem. Where do I find my return ID number?
There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to the Fizz...
I’ve unsubscribed. How do I return my Wi-Fi modem?
IMPORTANT: You are required to return your Fizz Wi-Fi modem within 15 days after your unsubscription date, or else you will be charged the amount of...
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