Everything you need to know.



What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone ca
Installing network settings (Android), 1, By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations
Resend the network parameters (APN) to your phone (Android), 2, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/B5vbmV_U4VQ.jpg?itok=8sfspixv","video_url":"http
Manually installing network settings (Android), 3, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/qbfOqL6Li3M.jpg?itok=gPGjZBFi","video_url":"http
Installing network settings (iPhone), 4, {"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/s0KuUYpjfa8.jpg?itok=3X0Ix8FW","video_url":"http

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For
Make and receive a call, 1, Doesn't work?  
Send and receive a text message (SMS), 2, Doesn't work?
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, Doesn't work?  
Send and receive an image/picture by text (MMS), 4, Doesn't work?

How do I access the internet using my phone?

Make sure you are in a zone that is covered by the Fizz network. See our network coverage map If you are outside the Fizz coverage area, you c
Verify your plan, 1, Make sure your plan includes mobile data.   My plans. If your plan does not include data, you will not be able to connect to the Fizz mobi
Activate mobile data, 2, Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doin
Deactivate the Wi-Fi, 3, Make sure you have temporarily deactivated WiFi on your phone. A phone could keep trying to connect only to WiFi when its WiFi function is activate
Restart your phone, 4, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Test with several websites and apps, 5, Test your connection with several websites and apps. Also try to access the internet with your phone’s web browser. The website or web browser that
"Airplane mode" and "offline mode", 6, Make sure your phone is not in airplane mode or offline mode. If airplane mode or offline mode is activated, calls, mobile data, WiFi and Bluetoot
Check if you have a data usage limit, 7, Check that a mobile data usage limit has not been set on your phone. For example:  Settings → Connections → Mobile data usage Note: Some ph
Make sure your phone’s APN has been correctly configured, 8, Android Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile netwo
Mobile network selection, 9, Make sure your phone is configured to automatically select the Fizz mobile network. IMPORTANT: Before beginning this process, make sure the SIM car
Test the network using a different phone, 10, If possible, test the network using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
Reset your phone’s network settings, 11, IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc. The steps to follow to reset your network settings will
  • Community hub

    Are the Fizz APN setting incompatible with using a hotspot on an LG G6+?

    From a factory-reset LG G6+ phone, I experience the following: 1. Default APN: Phone gets data in some geographic locations (such as Pointe-Claire), and when it does my phone's hotspot works for connected devices. Connected devices can browse the internet. 2. Fizz APN: Phone gets data in all geographic locations (such as in the USA and around Canada), but my hotspot has "no internet" for connected devices. This is a severe problem because I am unable to use my laptop in most geographic locations. Additional Detail: - My wife's phone, an LG V20, with the Fizz APN, can provide a working hotspot. - I tried the "Manage plan > advanced parameters, Fizz network parameters" option, which sends 2 texts. I got two them, clicked "Install" on each, waited 4 minutes, restarted the phone, but this results in no data at all. I had to "Restore Detauls Settings" on the APNs, and follow the manual process. This still results in situation #2, above. Please assist. This may be device related, as Fizz's APN settings do provide a working hotspot on at least 2 other devices I'm aware of.

    I can't resend notifications to update my APN?

    I was confused when I went to Toronto and could not use data but could use SMS because I have Canada + US coverage. I was told to update my APN by clicking resend notifications, but when I click the button it just says error at the top of the screen and then nothing happens.

    Data not working anymore, was working fine for months. APN settings are good. Help?

    Data doesn't work, phone & text OK APN settings are OK (verified on Fizz website & with friend with Fizz with identical phone) Removed & re-installed SIM card, rebooted multiple times. Google pixel 1 I don't know what else to try, can anyone help ? Thanks !