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Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


How can I change the SIM associated with my mobile plan?

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. It...


Your phone does not recognize the SIM card

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the...


I can’t make any calls on my phone. Why?

Before starting the troubleshooting steps, here are a few points to consider : If you’re having difficulty receiving phone calls (but can make calls)...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


Frequently topics on Community Hub

There was an error installing the Fizz eSIM on an iPhone with both a physical SIM and another eSIM a

I’m currently using an iPhone 14 Pro with both a physical SIM card and an active eSIM from my previous provider (K Telecom). While installing the Fizz...

1

eSIM or Physical SIM? Which should I choose for new activation with iPhone 11?

Hi. It's great to see that we can now select the free eSIM option. Can anyone recommend whether I should choose the physical SIM or the eSIM? Not sure...

3

Swap between eSIM & Physical SIM

Hey guys, new here. I have order a physical SIM. Can I get the eSIM rn to start using it and then swap it for physical once I receive it?

10

Can the SIM card be reused after transferring to eSIM

I transferred my old fizz sim to eSIM. I wonder whether the SIM card can be reused one day that I have to transfer back? Any suggestions? Thx.

3

Issue converting existing sim to esim

I was trying to convert my existing sim to esim, after the 30 minute wait it an error message popped up said activation failed. I can see two sims on ...

6

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