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Most frequently asked questions
When will my Fizz package be delivered?
The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...
How do I unlock my mobile phone?
There are three ways your phone could be locked: Locked SIM card. How to activate your SIM card Locked on a specific mobile network. How to unlock...
I can’t make any calls on my phone. Why?
If you’re having difficulty receiving phone calls (but can make calls) see:My phone isn’t receiving any calls. How do I fix it? Make sure you are in a...
How do I reactivate my Fizz plan?
We’ve been waiting with baited breath for you to come back (We knew you’d return to us for all those tasty Rewards and our easy, flexible mobile plans...
How do I activate my SIM card and create my mobile plan?
Activating my SIM card If you don’t have a SIM card, getting one is really simple. - If you’re buying a phone on fizz.ca, you can add one to your...
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