Please note that the Canada Post strike is not affecting delivery times.

SIM

Most frequently asked questions

Frequently topics on Community Hub

Reusing old SIM after swaping to eSIM

I activated a new plan using a new physical SIM. A few weeks later, I decided I would like to test out the eSIM experience, so I successfully swapped ...

9

Google account - reusing old sim.

I have a Samsung s25. I keep getting, in my google accounts, the old number that was associated with this physical sim number before I ported in my c...

1

50% discovery discount promo ends Sept 2. If I order sim card before Sept 2, too late to avail?

The discovery discount promo ends on Sept 2. The plan starts when the sim card is activated. When you buy a $5 sim card (not esim, but the physical c...

5

There was an error installing the Fizz eSIM on an iPhone with both a physical SIM and another eSIM a

I’m currently using an iPhone 14 Pro with both a physical SIM card and an active eSIM from my previous provider (K Telecom). While installing the Fizz...

1

eSIM or Physical SIM? Which should I choose for new activation with iPhone 11?

Hi. It's great to see that we can now select the free eSIM option. Can anyone recommend whether I should choose the physical SIM or the eSIM? Not sure...

3

Show more discussions

SIM

Most frequently asked questions

When will my Fizz package be delivered?

How can I change the SIM associated with my mobile plan?

Your phone does not recognize the SIM card

I can’t make any calls on my phone. Why?

How do I reactivate my Fizz mobile or Internet plan?