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Most frequently asked questions

When will my Fizz package be delivered?

The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...


How can I change the SIM card associated with my mobile plan?

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. If...


Your phone does not recognize the SIM card

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the...


I can’t make any calls on my phone. Why?

If you’re having difficulty receiving phone calls (but can make calls) see:My phone isn’t receiving any calls. How do I fix it? Make sure you are in a...


How do I reactivate my Fizz plan?

We’ve been waiting with baited breath for you to come back (We knew you’d return to us for all those tasty Rewards and our easy, flexible mobile plans...


Frequently topics on Community Hub

SIM Card

Does anyone know how to open the sim card with the key tool ejector? It's not very simple......

2

Sim card question.

Hi everyone, I have a phone with dual slot for sim card, I'm already a customer of fizz and I have my phone number with my first sim card. My question...

1

VoLTE SIM activation times

Hello everyone,I have received my new VoLTE SIM yesterday and I followed the instructions.Settings>change sim>enter activation code>waiting 1...

5

New SIM card

In our family we have 4 phones with 4 fizz plans. My husband and kids each got an email asking them to order a new SIM card to replace the old one. ...

4

SIM card activation

I received the new SIM card but the activation code is not valid, how can we fix this?...

4

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