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SIM

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Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


How can I change the SIM associated with my mobile plan?

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. It...


Your phone does not recognize the SIM card

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the...


I can’t make any calls on my phone. Why?

Important: the 3G Network is retiring. Since July 31, 2025, the 3G network withdrawal has begun. If you are experiencing difficulties making or...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


Frequently topics on Community Hub

How could I confirm the iphone from Fizz website including nano-sim slot?

I want to buy a iphone (iPhone 14 Pro Max) from Fizz website, but how could I confirm it including the sim slot? right now my phone has the sim card ,...

6

physical sim to esim

is it possible to turn your physical sim into esim since I am upgrading my phone and I want the same plan?

7

Reusing old SIM after swaping to eSIM

I activated a new plan using a new physical SIM. A few weeks later, I decided I would like to test out the eSIM experience, so I successfully swapped ...

9

There was an error installing the Fizz eSIM on an iPhone with both a physical SIM and another eSIM a

I’m currently using an iPhone 14 Pro with both a physical SIM card and an active eSIM from my previous provider (K Telecom). While installing the Fizz...

1

Issue converting existing sim to esim

I was trying to convert my existing sim to esim, after the 30 minute wait it an error message popped up said activation failed. I can see two sims on ...

6

Show more discussions

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