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Most frequently asked questions

When will my Fizz package be delivered?

The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific...


How do I unlock my mobile phone?

There are three ways your phone could be locked: Locked SIM card. How to activate your SIM card Locked on a specific mobile network. How to unlock...


I can’t make any calls on my phone. Why?

If you’re having difficulty receiving phone calls (but can make calls) see:My phone isn’t receiving any calls. How do I fix it? Make sure you are in a...


How do I reactivate my Fizz plan?

We’ve been waiting with baited breath for you to come back (We knew you’d return to us for all those tasty Rewards and our easy, flexible mobile plans...


How do I activate my SIM card and create my mobile plan?

Activating my SIM card If you don’t have a SIM card, getting one is really simple. - If you’re buying a phone on fizz.ca, you can add one to your...


Frequently topics on Community Hub

Samsung S20 FE Sold on Fizz.ca Single Sim or Dual Sim ?

Hello, I would like to know if someone knows if The Samsung S20 FE sold by Fizz is Dual Sim Thanks

2

Is there any data on my old SIM Card that will be lost or unavailable when i install the FIZZ SIM card?

I just received my new Fizz SIM card and I am about to install it into my phone. Before i do that, i was wondering if there Is any data on my old S...

5

How do I put a lock on my SIM so it can’t be ported to another phone (e.g. SIM swap attack)?

How do I put a lock on my SIM so it can’t be ported to another phone (e.g. SIM swap attack)? Thanks!

8

I ordered SIM card but did not receive. How do I correct my address and have SIM card sent again?

I ordered a SIM card on Jan 6th, but have not received it. I notice that my address is incpmplete (you are missing the street number). how do I get my...

3

My sim card don't work, Can I continue my plan using another sim card?

I already tried everything it says I got no service so I bought another sim card from fizz and I wonder if I could continue my plan with another sim c...

6

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