What’s a Preloved phone?

Criteria for a Perfect Preloved phone.
Criteria for an Almost perfect Preloved phone.
Phones that don’t make the cut.

A Preloved phone is not brand-new, but it’s a great alternative if you’re looking for a great phone but don’t want to pay full price. Preloved phones come with a warranty of 6 months. Look up warranty details. 

All Preloved phones are carefully cleaned. They are inspected and tested by our technicians, who also make sure there is no water damage. 

Note: 

  • The battery operates at a minimum of 80% of its initial capacity and battery life will vary based upon prior usage. Preloved phones have not been repaired, remanufactured, or refurbished by the original manufacturers. 
  • Accessories included with Preloved phones, whether they are new or used, may not be original manufacturer accessories and are not covered by the warranty.

 

There are two (2) Second Chance phone categories: Perfect and Almost Perfect, each with its own aesthetic criteria based on industry standards. You can also choose to purchase a brand-new device if you prefer.

 

  1. Criteria for a Perfect Preloved phone.

    A Perfect Second‑Chance phone has been previously used, but it is in excellent condition. It may show very slight signs of use that are only noticeable upon close inspection, but it meets the following criteria: 

    • No noticeable scratches: only very light, superficial marks may be visible. 
    • Only minor signs of wear, with no deep scuffs. 
    • No cracks on the screen or the casing. 
    • No dents or signs of drops. 
    • No display defects (no dead pixels, spots, screen burn‑in, etc.). 
    • No significant scratches on the main screen or on the camera lenses. 

     

  1. Criteria for an Almost perfect Preloved phone.

    n Almost Perfect Second‑Chance phone has been previously used, but it remains in very good condition. You may notice a few marks, scratches, or minor signs of wear, but it meets the following criteria: 

    • No cracks on the screen or the casing. 
    • No dents or signs of drops. 
    • No display defects (no dead pixels, spots, screen burn‑in, etc.). 
    • No scratches on the camera lenses. 
    • Light surface scratches may be visible on the screen or the body, but nothing that affects functionality or overall visual quality. 

     

  1. Phones that don’t make the cut.

    A phone with one or several major defects is not selected as a Fizz Preloved phone. Here are a few examples of major defects: 

    • Cracks in housing or camera lenses. 
    • Dents, or evidence of a fall. 
    • Display defects, whether from pressure spots or other reasons. 
    • Air bubbles within and between the display and lens. 
    • Lifted lens (delamination or separation gaps). 
    • Discolouration from original colour and inconsistent gloss. 
    • If customer removable, battery damage (warped, burnt, punctured, swelled, wrinkled and missing labels). 
    • SIM tray damage, whether bent or loose, meaning it won’t hold a SIM or SD card. 
    • Deformation of plastic housing (bows across flat plane). 
    • Damaged connector, whether it’s missing, bent or shows corrosion, excessive wear and tear or any foreign material inside. 
    • Screw defects, whether any are missing, the wrong type, stripped or loose. 

     

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