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Manage my plan

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Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...
I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...
How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...
Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An...
How do payment cycles work?

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle...

Frequently topics on Community Hub

why cant i see my advanced parameters i manage my plan?

It is very annoying that it doesnt work

2
Managing an end user and applying perks

I have had a Fizz monthly plan for many years. I manage the plan and my wife is the end user. We have separate Fizz accounts, but only 1 plan, and 1 s...

11
Internet Traffic Management Policy

Hello!I have some questions regarding the Internet Traffic Management Policy outlined here: https://fizz.ca/en/faq/internet-traffic-management-policy ...

10
Remote management menu for router CODA 4680

The administration menu of the CODA 4680 is missing the remote management tab to allow for remote access of the modem (probably fo security reasons). ...

4
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