Manage my mobile plan

FAQ

How do I manage my Fizz account?

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Manage my mobile plan My account Manage my Home Internet

FAQ

What payment methods can I use?

You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans. Other cards such as debit cards, American Express (A

Payments Manage my mobile plan billing Manage my Home Internet

FAQ

How do I fix a payment issue?

Is your credit card expired? The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updat

Payments Manage my mobile plan billing mobile Home Internet Manage my Home Internet Emergency

FAQ

How do payment cycles work?

For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start o

Payments Manage my mobile plan Manage my Home Internet billing mobile Home Internet

FAQ

How do I update my payment method or credit card information?

To add, remove or update a payment method in Fizz: Go to My Profile in your Fizz account. Click on Payment methods. Select the payment metho

Payments Manage my mobile plan mobile Home Internet Manage my Home Internet

FAQ

The ABC's of mobile plans

Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details th

Coverage, 1, Consult the interactive map   Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services.

Text messages, 2, Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not.  Premium te

Calls, 3, You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your walle

Mobile data, 4, The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add f

Voicemail, 5, The calls received on your voicemail are not billable whether you are in or out of your coverage area.  Once voicemail is activated on your pl