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Mobile
Our Plans Coverage How it works Add-ons Travel Activate my SIM
Internet
Our plans Wi-Fi Technologies How it works?
Phones
Shop Why buy with Fizz? How it works Preloved phones Financing with PayBright
Why Fizz
Switch to Fizz My Rewards Invite friends Rollover Gifting Our philosophy Our community
Help
FAQ Forum Support Status of our services

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  2. Manage my plan

Manage my plan

Search in the Manage my plan section
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Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


What payment methods can I use?

To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard A Debit Mastercard or Visa Debit card Only one...


How do payment cycles work?

For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of...


Frequently topics on Community Hub

No "adjust plan" link in the manage my account page

Hello,There is still 7 days left in my cycle and I want to adjust my plan but the link does not appear when I go on the manage my account page. How ca...

2

I have two address, can i use the same account to manage two internet subscription?

I have two address, can i use the same account to manage two internet subscription?...

4
17

Can I buy and manage second SIM card from one panel?

Can I buy and manage second SIM card from one panel?...

6
19

Manage other Fizz member account?

I ported my phone and my wife's phone from Rogers to Fizz. How can I state, on my wife's account for example, that I want to be able to manage her acc...

2
8

Why are all my options in manage plan gone?

After re-activating a plan, I am not presented with all the options to manage the plan. I only have the option to manage permissions....

4
9

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