Payments

Everything you need to know.

FAQs

FAQ

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our m
Coverage, 1, Consult the interactive map   Even if you live within our coverage area, that doesn’t mean you can subscribe to Fizz mobile services.
Text messages, 2, Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not.  Premium te
Calls, 3, You cannot make or receive calls if your plan doesn’t include minutes. In other words, if your plan only has data, and you have no funds in your walle
Mobile data, 4, The mobile data included in your plan must be used when you are within your coverage area. Outside your coverage area, you must buy an Add-on or add f
Voicemail, 5, The calls received on your voicemail are not billable whether you are in or out of your coverage area.  Once voicemail is activated on your pl
FAQ

How do I use Pay As You Go?

How you activate Pay As You Go depends on whether you’ll be using it for usage inside or outside Canada:
Inside Canada, 1, To use Pay As You go for data, calls or international calls when inside your coverage area: Go to My Plans in your Fizz account. If you have m
Outside your coverage zone, 2, To use Pay As You go for data, calls, text and international calls for roaming outside your coverage zone: Go to My Plans in your Fizz account.
Read more:  I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out?  What is my Wallet and