Payments

Everything you need to know.

FAQs

FAQ

How do I use Pay As You Go?

How you activate Pay As You Go depends on whether you’ll be using it for usage inside or outside Canada:
Inside Canada, 1, To use Pay As You go for data, calls or international calls when inside your coverage area: Go to My Plans in your Fizz account. If you have m
Outside your coverage zone, 2, To use Pay As You go for data, calls, text and international calls for roaming outside your coverage zone: Go to My Plans in your Fizz account.
Read more:  I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out?  What is my Wallet and
FAQ

What can I do with my Wallet?

The funds in your Wallet can be used to pay for:
Pay As You Go, 1, Pay As You Go: minutes, texts, minutes for international calls and roaming Learn how to activate Pay As You Go  
Roaming, 2, If you travel outside Canada and do not buy a Travel Add-On, you can use your Wallet to pay for roaming in your selected Travel Zone. Learn about P
Overage, 3, If you deplete your plan before the end of your payment cycle, funds in your Wallet will automatically be used to pay for your usage. Learn about w
Funds transfer, 4, If you have multiple plans on your account, you can use your Wallet to transfer funds from one plan to another plan on your account. Learn how to t
FAQ

Where can I see a list of my Wallet transactions?

Every transaction that happens with your Wallet — funds transfer, purchases, Top-Ups, Pay As You Go — is tracked in your Wallet History. To view yo
Read more : What is my Wallet and how do I use it? What can I do with my Wallet? How do I add funds to my Fizz Wallet? How do I transfer funds f
  • Community hub

    Conversation
    mode de paiement?

    Est-ce que recevez un message d'erreur mentionnant que vous avez atteint le nombre maximum de carte? Si oui, vous pouvez aller dans Mon profil -> méthode de paiement -> réinitialiser le nombre de cartes maximum. Essayer de supprimer votre ancienne carte (même si celle-ci n'a pas fonctionnée) et ajouter la nouvelle carte. apres mon profil,y a pas méthode de paiement. je suis cliqué mode de payement,mais la y a pas d'option réinitialiser le nombre de cartes maximum.chaque fois que j'essaie ajouter une carte, je vois la meme message "vous avez atteint le nombre maximum de carte"

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    Comment modifier mon forfait avant le prochain cycle de paiement?

    Je pars en voyage le 21 mai prochain et je veux ajouter des go à mon forfait et changer la couverture de mon forfaits. Que dois-je faire?

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    Comment payer ma facture

    Je fait comment pour payer

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