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Payments

Search in the Payments section

Most frequently asked questions

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An...


How do payment cycles work?

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle...


How do I update my payment method or credit card information?

Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Frequently topics on Community Hub

Payment methods

Hello. I'm trying to get set to create a new account for a family member and getting it set for number transfer and plan setup . I am trying to add a ...

5

What happens if you miss a payment?

What happens if you miss a payment and allow a month to pass before reactivating.

9

Proceed to payment page won't load

My plan is currently suspended and I need to make a payment. I continuously try to access the proceed to payment page, only to be met with a page that...

2
1

Unable to open payment page

To whom it may concern, Hello, I am having payment issue with the page stuck blank. Everytime when I am trying to open payment page it stuck at blan...

6

RE HELP with Duplicate Monthly Pre-authorized Payments

I've just noticed that FIZZ has been charging me TWICE monthly for pre-authorized payments. Need to connect with someone asap to resolve.

3
1

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