Payments

Everything you need to know.

FAQs

FAQ

What payment methods can I use?

You can use a Visa or Mastercard credit card (including prepaid), or a Visa Debit card to pay for your Fizz plans. Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted. Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans: 1. Log into your Fizz account. 2. Select the plan, and click on Manage/Payment method IMPORTANT When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items: The name of the street (Ave, avenue) Special works (Saint, St, Ste) Hyphens Spaces Spelling Tip: Make a copy and paste of what is written in your bank account. If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method. Having difficulties, and you reached the maximum number of attempts? If a message informing you that you have reached the maximum number of attempts pops up, contact our Customer Service team : log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours . Read more: How do payment cycles work? How do I fix a payment issue? How do I update my payment method or credit card information?
FAQ

How do I fix a payment issue?

Is your credit card expired? The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account. To update your payment method Go to My Plans in your account . Click on Manage > Payment method . Once your payment method has been updated in your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans: 1. Log into your Fizz account. 2. Select the plan, and click on Manage/Payment method Was your payment rejected? If your monthly payment fails, you will receive a communication to let you know, and you will need to take action before 10 p.m. that same night by either: Updating your payment method in your Fizz account. OR Making a credit card payment in order to release funds and allow for your Fizz payment to go through. Tip for the billing address associated to your credit card When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items: The name of the street (Ave, avenue) Special works (Saint, St, Ste) Hyphens Spaces Spelling Tip: Make a copy and paste of what is written in your bank account. If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you
FAQ

How do payment cycles work?

For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month. For your Home Internet service: The date on which you receive your Fizz Wi-Fi modem is the anniversary date for your Home Internet plan, and this date marks the start of your payment cycle each month. How many days lasts a payment cycle? Payment cycles are monthly, but their duration varies based on the number of days in each month. What’s important to remember is the anniversary date of your plan. For example, if you activated your SIM card or received your Wi-Fi modem on April 5, the anniversary date for your plan is the 5 th , and your next payment cycle will start on May 5, and then June 5, and so on. If your plan is activated on the 31 st of a month, it is important to note that your payment cycles will start on the last day of each month, whether it’s the 30, 31 (or even 28 in the case of the month of February). Do I lose any days in my plan if it gets suspended? That depends. If you lose your phone, Fizz will block your SIM card so you avoid fraudulent activity, but your plan will remain active. You may therefore want to find yourself another phone as soon as possible, and activate it with your plan. If your plan is suspended by Fizz, whether for purposes of analysis following inappropriate use or following non-payment, your payment cycle will simply shift. For example, say the plan of a member is suspended following a missed payment, and Fizz ends up receiving the said payment 5 days later. The payment
FAQ

How do I update my payment method or credit card information?

To add, remove or update a payment method in Fizz: Go to My Profile in your Fizz account. Click on Payment methods . Select the payment method you wish to update. Or click on Add a new payment method to add a new method. You will receive a notification and text or email when your credit card is about to expire. Click on the link in your notification to go directly to the update payment section in your account. IMPORTANT When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items: The name of the street (Ave, avenue) Special works (Saint, St, Ste) Hyphens Spaces Spelling Tip: Make a copy and paste of what is written in your bank account. If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method. Read more: What payment methods can I use? How do payment cycles work? How do I fix a payment issue?
FAQ

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our mobile services. You know, those little details that just seem hidden somewhere? Well, here you go! Coverage Consult the interactive map Even if you live within our coverage area , that doesn’t mean you can subscribe to Fizz mobile services. You must live within the subscription area . The coverage area you choose determines the expanse of the calls and texts included in your plan. If you choose the Canada coverage for instance, you can make or receive calls anywhere in the country. But with a Quebec coverage, a call made or receive from Vancouver for example would not be included in your plan, and you’d have to buy an Add-on . If you chose unlimited calls when creating your plan, you can make or receive as many calls as you like when you are within your coverage area. The Quebec coverage area also includes the Ottawa region. Hawaii and Alaska are included in the Canada + U.S. coverage area, but not Puerto Rico (Puerto Rico is included in the Latin America zone in the Add-ons). If you see FIZZ EXT as the network name on your phone, this means you are no longer on the Fizz network. You can use your Fizz mobile services thanks to our agreements with partner networks, but the majority of your usage, however, must be done within your subscription area (whatever your coverage area is). Learn more about the usage limits while on partner networks. Text messages Incoming texts are always free, whether you’re within your coverage area or not, and whether you opted for unlimited texts or not. Premium text messages are not supported by Fizz. As such, it’ll be impossible
FAQ

How do I use Pay As You Go?

How you activate Pay As You Go depends on whether you’ll be using it for usage inside or outside Canada: Inside Canada To use Pay As You go for data, calls or international calls when inside your coverage area: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you wish to modify. Click the Manage button. This will open the Manage interface. Click on Wallet . The radio button that activates Pay as you Go is on by default. Remember: Pay As You Go works only if there are funds in your Wallet! If your balance is empty or low, click on Add money to your wallet . Outside your coverage zone To use Pay As You go for data, calls, text and international calls for roaming outside your coverage zone: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you wish to modify. Click the Manage button. This will open the Manage interface. Click on Travel . Enter the name of the main country you will be travelling to (If you’re visiting more than one country, tell us where you will be spending the most time.) On the next screen, select Pay As You Go . You will see different Pay As You Go rates for your Zone. Click Add Money to My Wallet (if you need to add funds to your Wallet). This will take you into the Pay As You Go interface to add more funds to your Wallet. Read more: I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out? What is my Wallet and how do I use it? What can