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Payments

Search in the Payments section

Most frequently asked questions

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An...


How do payment cycles work?

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle...


How do I update my payment method or credit card information?

Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Frequently topics on Community Hub

Proceed to payment not working

Hello, my service is suspended and when I click on proceed to payment, the page just refreshes and nothing happens.. I just want to pay my bill, help!...

2

payment failed

My old card was expired, I tried many method to pay, all of them are failed, Why ? my Phone number is ****737.

6
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Payment for suspended plan - Stuck on Loading Screen

Hey y'all! My phone plan went into suspended status but every time I try to click to make my payment I am brought to an endless loading screen. I have...

3

Problem Buying a New Phone with Full Payment

I have tried to buy a new phone since last Thursday. I wanted to pay in full and reached the payment page. However, it was stuck on that page. It w...

4

My account was suspended as Fizz declined my payment and now I loss my number

I renewed the credit card linked to my Fizz account and tried to update my payment method, but Fizz declined my new card. I then tried another credit ...

7
1

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