My Rewards Policy


Last update: JUNE 2023


1. Enrolment and eligibility

The “My Rewards” loyalty program (the “Program”) is a rewards program offered by Fizz to its members residing in Canada. Enrolment in the program is limited to individuals with have an active Fizz account. Employees, executives, directors, agents and representatives of Fizz and its affiliates are eligible to enrol in the Program, but may be excluded from certain promotions. You must be a legal resident of Canada to be eligible to the Program.

2. Definitions of some Program components

Points: Points are the key element of the Program. They are given to underline the time you have accumulated as a Fizz member, as an acknowledgment for each transaction (purchase, renewals, etc.) and to thank you for using and interacting with the services we offer. The points accumulated allow you to progress from one level to the next within the Program. Points cannot be exchanged or given to a third party. Points have no monetary value and we may change the number of points awarded for a given transaction at any time and without notice.

Levels: Levels are tiers achieved by Fizz members when they reach the required number of points. The Program comprises ten (10) levels with a certain number of rewards (upgrades and/or perks) attached to each one. The threshold for each level is subject to change without notice, which could result in an upward or downward correction for Program participants. The rewards associated with each level are also subject to change at any time and without notice.

Rewards: The rewards include all types of elements obtained under the Program, that is, upgrades, perks & badges. The rewards offered remain at all times subject to change without notice.

Upgrades: Upgrades are rewards obtained when a certain level is achieved. They may be applied to the plan (mobile or internet) of your choice and may be changed at any time. When an upgrade is changed during a payment cycle, the change will be taken into account only during the following cycle, unless indicated otherwise. Upgrades are attached to your user account and cannot be exchanged or given to a third party. Upgrades have no monetary value and we may change the number of upgrades awarded at any time and without notice. The following chart applies to upgrades:

  • A maximum of 1 upgrade per plan may be applied between levels 1 and 2;
  • A maximum of 2 upgrades per plan may be applied between levels 3 and 4;
  • A maximum of 3 upgrades  per plan may be applied starting at level 5.

Perks: Perks are rewards that may occasionally be sent by the Fizz team to Program participants. Perks may be sent to all members or as part of targeted mailings based on various criteria (level achieved in the Program, type of plan, city, postal code, etc.). Perks may be in the form of products or services associated with Fizz, or be offered by selected third-party partners (in which case Fizz disclaims all liability and acts solely as an intermediary, and third-party partners remain fully responsible for their perks associated with the Program). If applicable, perks have a specific expiry date and the reward associated with a perk also has a specific period of validity. It is possible that some perks can only be activated on a newly activated Fizz plan. In the case of monetary perks applicable to your Fizz payments, if the credit offered exceeds the amount of your payment, the residual amount cannot be rolled over to the next month (and will simply be lost). Some perks can be given to other Fizz members. If this possibility applies, a <Gift it> button will appear when you select the perk in question in your Fizz account. See the details specific to each perk. Perks are not redeemable for cash, and we may change them at any time and without notice.

Badges: Badges are rewards offered to underline an important milestone in your Fizz experience. Among other things, they may be associated with Program bonus points. Badges remain at all times associated with your personal account and cannot be exchanged or given to a third party.

3. Progression in the Program

When your Fizz account is created, you immediately achieve the first level of the Program. Afterwards, you can obtain a certain number of points based on the type of plan you chose and the various actions you take at each stage of the Program, which will allow you to move from one level to the next. As long as you have at least one active service with Fizz, you will continue to accumulate points. The terms of progression are subject to change without notice.

With each level that you achieve, you normally receive one or more upgrades as well as one or more perks.

4. Regression in the Program

If you deactivate all of your plans, you will switch from progression mode to regression mode in the Program. Therefore, rather than accumulating points, you will lose points. You will drop down one level at a time and will gradually lose the privileges and rewards associated with the levels lost. The stages of regression are as follows:

  • At the end of the month following deactivation of your services, you will lose 25% of all your points as well as the levels associated with them.
  • At the end of each subsequent month, you will lose 5% of your remaining points.
  • Regression will continue until you reach Level 3, which is the bottom level of the Program.

From the moment you enter the regression mode, you may reactivate a service at any time to stop regressing and start progressing again in the Program. You will resume at your current level, with the rewards that are already in your account. The terms of regression are subject to change without notice.

5. Limitation of liability

To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, regarding your participation in the Program. We are not liable for any direct, indirect, special or punitive damages or monetary loss, even if we have been previously advised of the possibility of such damages, whether in an action for contractual, extra-contractual or civil liability, or any other legal theory resulting from or in respect of the use, inability to use or performance of services or products offered and information or messages related to the Program or these conditions of participation. 

6. General conditions of the Program

These conditions of participation in the Program supplement the general conditions of the Fizz website and privacy policy. In the event of any inconsistency between these conditions of participation in the Program and the conditions of the Fizz website or privacy policy, these conditions of participation in the Program prevail.

We reserve the right, at any time and without notice, to close your account and/or end your participation in the Program if we believe, in our sole discretion, that you have breached these conditions of participation. If your participation in the Program is cancelled, all points accumulated in your account are not redeemable for cash, and will be declared null and void. We also reserve the right to interrupt, cancel or terminate the Program at any time and without notice.

The entire content of the Program, including, without limitation, the texts, drawings, graphics, interfaces, or the selection and arrangement thereof is our property or the property of its indicated owner, and is protected by copyright law. It is strictly prohibited to copy, reproduce, publish, redistribute, transmit or use it in any manner whatsoever without our prior written consent.

In addition, all trademarks, registered or not, and all trade names used by Fizz in connection with the Program are our property or the property of the respective owners who have validly granted us the right and permission to use them.

These conditions of participation shall be governed by and construed in accordance with the laws of the province where your billing address is located. In the event that your billing address is outside Canada, these conditions shall be governed exclusively by the laws of the province where the services are provided. Should any of the provisions of these conditions of participation be deemed invalid by a court of competent jurisdiction, such invalidity will not affect the validity of the remaining provisions, as the invalid provision must be severed from the remaining provisions of these conditions of participation, which will remain in effect. If you suffer any prejudice whatsoever or if you disagree in any way with the provisions of these conditions of participation or with the Program, your sole recourse is to not participate in the Program.

If you have any questions about the Program, please contact our customer service.