Perks

Everything you need to know.

FAQs

FAQ

2019 Fizz Summer Activities

It was a real treat to see you during our summer activities. Here are some questions and answers following your participation in those activities, and the promise we made at that time of 2 GB of mobile data. What do I need to do to receive my 2 GB of mobile data? Do I have to be a Fizz member? Yes, you must be a Fizz member to receive your 2 GB of mobile data, issued as two perks of 1 GB each within the My Rewards program. And of course, it goes without saying that you need at least one active Fizz mobile line to use (or gift) these perks. Not a Fizz member yet? You must create your Fizz account before September 16 using the email address you entered when you participated in our summer activities. IMPORTANT — Confirm your email address (you’ll receive an email to this effect). The two perks of 1 GB each will be deposited in your account come this October 1st. You’ll then have 90 days to decide whether you wish to join the Fizz community by activating a mobile line. If you proceed, you’ll be able to activate these perks. Once a perk is activated, you have 30 days to use it. Already a Fizz member? Come this October 1st, two perks of 1 GB each will be automatically deposited in the Fizz account associated with the email address you entered during our summer activities. I participated several times to the Fizz summer activities. Will I receive more than 2 GB of mobile data? Unfortunately, no. We offer 2 GB per Fizz account, regardless of the number of times you participate. I created my Fizz account after September 16. Will I receive my 2 GB of mobile data anyways? Sorry. September 16
FAQ

What’s the My Rewards program?

The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the Community Hub, gift your mobile data to another Fizz member, refer a friend, etc. In fact, the longer you stay with Fizz, the more you’ll be dazzled with the rewards we have in store for you throughout your Fizz journey :) How do I subscribe? You are automatically subscribed to My Rewards the minute you create an account on fizz.ca. Don’t have an active plan yet? No worries. You can still start earning points in the program by participating in the Community Hub for example. You’ll need an active Fizz plan, however, to use any reward you receive. How does My Rewards work? Throughout your Fizz journey, you collect points for actions you complete: answer a question in the Community Hub, refer friends, add funds to your wallet… you get the point (no pun intended). Accumulating points allows you to progress from level to level. Your points are yours, and yours alone. You cannot gift your points to another Fizz member. It’s also important to know that your points cannot be redeemed for cash. If a member is not the one paying for his own plan, such as it may be the case for a young member whose parents pay for them, this member won’t receive the points related to the dollars spent. The levels Throughout your Fizz journey, you collect points for your dollars spent, and for a whole bunch of actions you complete such as posting on the Community Hub. Accumulating points allows you to progress from level to level. Your level indicates your status in the My Rewards program. Each level offers you upgrades or perks as rewards. The
FAQ

What do I receive with the My Rewards program?

The upgrades Each time you reach a new level in the My Rewards program, you unlock a new upgrade. An upgrade is a long-term reward that boosts your plan every month, like additional mobile data or a monthly rebate on the price of your Home Internet plan. Once activated on your plan, you get to enjoy your upgrade each and every month. Every upgrade is valid for two (2) years starting from the date you receive it (whether you apply it to your plan or not). So, keep an eye out and activate your upgrades as soon as possible to fully take advantage of them. Each Fizz plan has three (3) slots on which an upgrade can be applied. The number of unlocked slots ready to welcome an upgrade varies based on your My Rewards level. If you have more than one slot available on a plan, the upgrades you’ll assign to that plan will be cumulative, making your plan even richer. Can I gift my upgrades to another Fizz member, or transfer them from month to month? Your upgrades are yours, and yours alone. You cannot gift your upgrades to another Fizz member. An upgrade, however, gets the same preferential treatment as your plan. As such, if you activate a mobile data upgrade on your plan and you don’t use all its data within a payment cycle, the unused data will get rolled over to the next month. For example, say you receive an upgrade of 200 MB of additional mobile data, but only end up using 50 MB during your payment cycle. The remaining 150 MB will be rolled over to the next month. Your upgrades can have any one of the following status: In use: you’re currently enjoying this upgrade every month. If you click on it
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